A career as a Client Success Management Architect (CSM) with IBM involves helping clients fully realize the value of their existing IBM products while promoting the adoption of next-generation technologies from IBM's wider portfolio. In this role, you will serve as a trusted strategic advisor to some of the world's most influential enterprises, leveraging your expertise and IBM's technology to address complex challenges.
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You will benefit from excellent onboarding and an industry-leading learning culture that sets you up for success. Our collaborative sales environment encourages teamwork, allowing you to work alongside bright minds and keen co-creators who are eager to share knowledge and support one another.
As a CSM, your responsibilities will include:
- Understanding Client's Challenges and Building Trust: Establish yourself as a trusted technical expert to aid clients in migrating, deploying, and adopting Hybrid Cloud and AI Growth offerings.
- Facilitating Use Case Exploration and Business Framing: Lead workshops to explore use cases and develop models for client value realization.
- Leading Persuasive Technical Conversations: Conduct technical discussions that encourage clients to act based on their requirements and the demonstrated value of IBM's solutions.
- Creating Post-Deployment Customer Success Plans: Develop strategies to enhance post-launch, active user adoption of IBM's products.
Location: Dubai, Dubai, United Arab Emirates
Work Conditions: On-site, Full-time
Preferred Education: Bachelor's Degree
Required Technical and Professional Expertise:
- Proven technical expertise in complex technology sales with a successful history in technology sales cycles.
- Hands-on experience in areas such as Cloud, Data and AI, Automation, Integration, or Security.
- Proficiency in agile practices for effective outcomes.
- Strong communication skills and relationship-building abilities at all organizational levels, from engineers to CIOs.
- Self-motivated with a problem-solving aptitude, capable of navigating data and people to find solutions.
Language Requirements: [Insert any language requirements if applicable]
