Client Success Manager

The company is a unified customer experience management (Unified-CXM) platform for modern enterprises with employees around the world, helping valuable brands make their customers happier.

What you will do:

• Manage and optimise configuration of onboarded clients, to ensure their continued success with the platform.
• Identify platform gaps and optimisation opportunities; designing and configuring the appropriate solution to fulfill client expectations regarding platform use cases and functionality.
• Maintain platform relevancy according to changes in business needs.
• Ensure that all client users are trained, educated, and up to date on platform use, best practices, and functionality.
• Provide oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirements.
• Ensure that every client derives the most value possible from the platform.
• Assist the Sales and Success Teams in providing insight to client health and working to win new business and/or grow existing accounts.
• Support our Services Directors to ensure optimal client service as it relates to platform performance, functionality, enhancements, and configuration.

Who You Are & What Makes You Qualified:

• Business-level fluency in Arabic and English essential.
• Experience in Enterprise Software deployment management and/or implementation.
• Excellent written and verbal communication skills in Arabic and English.
• Strong technical background with advanced computer skills.
• Ability to work independently and as a member of a team.
• Demonstrate experience and a passion for the social media technology universe.
• Extremely strong communication and presentation skills.
• Ability to work effectively under tight deadlines and juggle several assignments simultaneously.
• Fluency in social media platforms and direct experience in working with or for social media management software is preferred; CCaaS experience highly advantageous.
• Passion for solving client challenges and commitment to client delight.