The company is a unified customer experience management (Unified-CXM) platform for modern enterprises with employees around the world, helping valuable brands make their customers happier.
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What you will do:
- Manage and optimise configuration of onboarded clients, to ensure their continued success with the platform.
- Identify platform gaps and optimisation opportunities; designing and configuring the appropriate solution to fulfill client expectations regarding platform use cases and functionality.
- Maintain platform relevancy according to changes in business needs.
- Ensure that all client users are trained, educated, and up to date on platform use, best practices, and functionality.
- Provide oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirements.
- Ensure that every client derives the most value possible from the platform.
- Assist the Sales and Success Teams in providing insight to client health and working to win new business and/or grow existing accounts.
- Support our Services Directors to ensure optimal client service as it relates to platform performance, functionality, enhancements, and configuration.
Who You Are & What Makes You Qualified:
- Business-level fluency in Arabic and English essential.
- Experience in Enterprise Software deployment management and/or implementation.
- Excellent written and verbal communication skills in Arabic and English.
- Strong technical background with advanced computer skills.
- Ability to work independently and as a member of a team.
- Demonstrate experience and a passion for the social media technology universe.
- Extremely strong communication and presentation skills.
- Ability to work effectively under tight deadlines and juggle several assignments simultaneously.
- Fluency in social media platforms and direct experience in working with or for social media management software is preferred; CCaaS experience highly advantageous.
- Passion for solving client challenges and commitment to client delight.
