In line with the relevant policy and requirements of the Government of the Kingdom of Saudi Arabia, preference will be given to Saudi nationals who apply for this role. Oracle’s Customer Success Organization aims to be a catalyst for customer success, helping clients realize the maximum value of their Oracle Cloud solutions and driving business outcomes across multiple aspects of the customer lifecycle.
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Responsibilities
- Build and nurture strong, long-lasting relationships with key customers.
- Serve as the primary point of contact for escalated customer issues and ensure timely resolution.
- Lead and mentor a team of Customer Success Representatives, fostering a collaborative and customer-centric culture.
- Oversee the onboarding process for new clients, ensuring a seamless and positive experience.
- Work closely with the sales team to identify opportunities for upselling and cross-selling.
Requirements
- 7+ years of experience in customer success management.
- Proven experience leading end-to-end success of cloud solutions across Product and other functions.
- A Master’s degree or equivalent in a relevant field.
- Flexibility to work from home or travel across the region when required (assuming max 50% travel).
- PMI Project Management Professional (PMP) Certification or similar is desirable.
What We Offer
- A driver’s seat in a critical project and program director role with Oracle visibility.
- Opportunities to enrich your experience while being hands-on and customer-facing with major Oracle accounts.
- Being an essential part of Oracle’s Global Customer Success organization, providing a platform to grow your professional network within the international Oracle Cloud ecosystem.
