About the Job
Join the company VIP and Institutional Team, where we leverage the strengths of the world’s largest digital asset exchange by trading volume to provide superior digital asset solutions to VIP clients and institutions. Collaborating with a diverse range of market participants—including individual traders, hedge funds, and fintech firms—you will be integral in delivering top-tier services within the dynamic cryptocurrency landscape.
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Responsibilities
- Serve as the point of contact supporting our highest value customers and institutions on the company’s various products.
- Provide dedicated and prompt support to our institutional and VIP customers via different communication channels.
- Offer guidance and support to VIP customers on integrating and using the company’s system including the API.
- Act as the first line of support for all account and system-related issues.
- Represent VIP customers to internal teams including account management, finance, risk, and product development.
- Collect customer feedback and manage projects to implement product change requirements.
- Provide customers with system and product updates to ensure they are aware of all major changes in a timely manner.
Requirements
- Minimum of 3 years of experience in a client/trading desk support role within financial services.
- Strong understanding of trading platforms and exchanges, including trading orders and execution processes.
- Experience in a client manager role, supporting client growth and business development.
- Familiarity with crypto derivative trading products is essential.
- Excellent problem-solving skills to resolve issues efficiently under pressure.
- Strong communication skills for effective cross-departmental collaboration.
- Willingness to participate in an on-call rotation as needed.
- Fluency in English and Mandarin is mandatory for coordination with overseas partners and stakeholders.
- Hands-on experience with API trading is preferred.
- Understanding of cryptocurrency concepts, like blockchain transactions, is a strong plus.
- Knowledge of derivatives and other trading products, such as futures, is beneficial.
Why the company
- Help shape the future of the world’s leading blockchain ecosystem.
- Collaborate with talented professionals in a user-centric, flat organizational structure.
- Engage in unique, fast-paced projects with autonomy in a creative environment.
- Experience a results-driven workplace offering career growth and continual learning.
- Enjoy competitive salary and company benefits.
- Flexible work-from-home arrangements tailored to the nature of team responsibilities.
The company is committed to being an equal opportunity employer, recognizing that a diverse workforce is essential to our success.
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