Clinical Consultant

About the Role:
The Clinical Consultant is responsible for leading clinical discussions during the sales phase, leveraging in-depth expertise to address complex clinical needs and optimize clinical processes through detailed workflow assessments. This role operates under limited supervision and requires independent judgment to drive project success, customer satisfaction, and compliance. The Consultant will provide training on the full functionality and best practices of Enterprise Informatics solutions and participate in solution implementation to ensure alignment with clinical and operational requirements. Additionally, the role supports sales efforts through tailored product demonstrations, resolves moderately complex troubleshooting tasks, manages customer escalations, and collects customer feedback to refine products and services.

Your Responsibilities:

• Lead clinical discussions with healthcare customers during the sales and opportunity phase, offering in-depth expertise to address complex clinical needs.
• Conduct detailed workflow assessments at healthcare facilities to identify opportunities for optimizing clinical processes via the integration of the product portfolio, ensuring alignment with customer goals.
• Support Enterprise Informatics products, focusing primarily on radiology and cardiology suites.
• Operate under limited supervision and broad guidelines, regularly applying independent judgment on significant matters to drive project success, customer satisfaction, and compliance.
• Provide advanced training to healthcare professionals on the full functionality and best practices, helping maximize clinical impact.
• Participate in solution implementation, working closely with customers to ensure deployments meet their specific clinical and operational requirements.
• Independently manage project-related activities, including planning, execution, follow-up, and documentation.
• Support sales teams by delivering comprehensive product demonstrations tailored to each customer’s unique needs, helping to close deals by clearly demonstrating clinical benefits.
• Resolve complex troubleshooting and support tasks, ensuring timely and effective solutions throughout implementation and use.
• Handle sensitive or high-pressure customer situations professionally, while driving appropriate resolution and maintaining trusted customer relationships.
• Collect and analyze customer feedback throughout the sales and implementation phases, using this information to refine products and services and improve customer outcomes.
• Continuously and autonomously upskill product knowledge, remaining informed about developments in clinical practice and relevant technologies.
• Cultivate effective relationships with internal and external partners, influencing projects and peer groups by demonstrating comprehensive understanding of the area of specialization.

You Are The Right Fit If:

• You have a Master’s degree in Medicine, Engineering, Biomedical Engineering, Medical Science, or an equivalent field.
• You possess a minimum of 7 years of experience in Healthcare Consulting, Clinical Education and Training, Clinical Practice, or a related field.
• You have experience with enterprise imaging, radiology, cardiology, or clinical informatics solutions (preferred).
• You demonstrate strong business acumen and strategic planning capabilities.
• You showcase advanced analytical and problem-solving skills.
• You possess robust stakeholder management and communication skills, capable of handling challenging customer situations and escalations effectively.
• You are highly autonomous, with a demonstrated ability to manage your own product upskilling and project-related activities.
• You are fluent in English; fluency in Arabic is a plus.
• You have a willingness to travel up to 80% of the time across the Middle East and Africa.

How We Work Together:
We believe that we are better together than apart. For office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively conducted outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.