Cloud Adoption Manager

About the Job
Aligned to a territory and working together with Sales and Account Cloud Engineers (ACEs), the Cloud Adoption Manager will primarily focus on the post-booking side of our customer’s lifecycle, ensuring successful and sustainable cloud consumption growth. The ultimate goal is to improve usage and usage growth of Oracle Cloud while also creating a robust customer experience across the entire cloud adoption lifecycle.

Responsibilities

• Collaborate with relevant TCE teams to agree on specific activities and deliverables for the accounts managed
• Drive fast and smooth customer activation
• Focus on activation for new cloud customers and workloads
• Equip customers with relevant knowledge for early usage
• Manage the customer’s Adoption Plan and monitor its progress
• Facilitate value realization and ensure success at critical milestones
• Proactively monitor customer environment, assess risk, and build mitigation plans
• Detect potential new workloads or implementation opportunities
• Energize customer interest by sharing information and facilitating connections with Oracle activities
• Assure progress and prompt resolution of service requests and escalations
• Identify structural issues affecting customer use of Oracle Cloud and work on resolution plans
• Act as a customer advocate for product features and requirements

Requirements

• Proven experience in Tech Cloud engineering roles with a successful customer engagement track record
• Passionate about technology with breadth and depth of knowledge
• Solid understanding of cloud technology landscape; hands-on experience or certification with Oracle, AWS, GCP, or Azure is a plus
• Strong experience in sales lifecycle with OCI architect experience/certifications
• Excellent understanding of database technologies
• High energy, social skills, and a focus on customer centricity
• Strong listening, communication, and project management skills
• Problem-solving abilities with strong task planning and delegation skills
• Ability to understand customers' existing IT landscape, business requirements, and success definitions
• Strong networking and collaboration abilities within virtual teams
• High work ethic and proactivity; capable of driving creative and new customer engagements

Work Conditions

• Regular Employee
• Does not require security clearance
• Applicants must be proficient in English and Arabic
• Visa/work permit sponsorship is not available for this position

Location
Saudi Arabia