Aligned to a territory and working together with Sales and Account Cloud Engineers (ACEs), the Cloud Adoption Manager will primarily focus on the post-booking side of our customer’s lifecycle, ensuring successful and sustainable cloud consumption growth.
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Responsibilities
- Collaborate closely with relevant TCE teams to agree on specific activities and deliverables for each account.
- Drive a fast and smooth Customer activation, focusing on minimizing time to first value and accelerating consumption growth.
- Equip customers with relevant knowledge for early usage.
- Manage the customer’s Adoption Plan, continuously monitoring and reviewing progress to facilitate value realization.
- Provide long-term customer assistance by proactively monitoring the customer environment, assessing risk, and building a mitigation plan.
- Energize customers' interest by sharing information and facilitating connections with relevant Oracle activities.
- Assure progress by engaging relevant teams to resolve service requests and escalations.
- Advocate for customers regarding product features and requirements and identify resolutions for structural issues affecting cloud use.
Qualifications
- Proven experience in Tech Cloud engineering roles with a successful track record in customer engagements.
- Passionate about technology with solid breadth and depth knowledge.
- Hands-on experience or certification with Oracle, AWS, GCP, or Azure is a plus.
- Experienced in the sales lifecycle with OCI architect experience/certifications.
- Strong understanding of database technologies and IT market literacy.
- Focus on customer centricity, communication, project management, and results.
- Proactive problem-solving abilities with strong planning and delegation skills.
- Awareness of the customer lifecycle and ability to position Oracle as a business partner.
- Excellent networking abilities and collaboration skills with virtual teams.
- High work ethic, proactivity, and the ability to drive creative customer engagements.
Work Conditions
- Regular Employee
- 3 to 5+ years of experience required
- Applicants must be able to read, write, and speak English and Arabic
- Visa/work permit sponsorship is not available for this position
Location
Riyadh, Saudi Arabia
