Cloud Adoption Manager

Aligned to a territory and working together with Sales and Account Cloud Engineers (ACEs), the Cloud Adoption Manager will primarily focus on the post-booking side of our customer’s lifecycle, ensuring successful and sustainable cloud consumption growth.

Responsibilities

• Collaborate closely with relevant TCE teams to agree on specific activities and deliverables for each account.
• Drive a fast and smooth Customer activation, focusing on minimizing time to first value and accelerating consumption growth.
• Equip customers with relevant knowledge for early usage.
• Manage the customer’s Adoption Plan, continuously monitoring and reviewing progress to facilitate value realization.
• Provide long-term customer assistance by proactively monitoring the customer environment, assessing risk, and building a mitigation plan.
• Energize customers' interest by sharing information and facilitating connections with relevant Oracle activities.
• Assure progress by engaging relevant teams to resolve service requests and escalations.
• Advocate for customers regarding product features and requirements and identify resolutions for structural issues affecting cloud use.

Qualifications

• Proven experience in Tech Cloud engineering roles with a successful track record in customer engagements.
• Passionate about technology with solid breadth and depth knowledge.
• Hands-on experience or certification with Oracle, AWS, GCP, or Azure is a plus.
• Experienced in the sales lifecycle with OCI architect experience/certifications.
• Strong understanding of database technologies and IT market literacy.
• Focus on customer centricity, communication, project management, and results.
• Proactive problem-solving abilities with strong planning and delegation skills.
• Awareness of the customer lifecycle and ability to position Oracle as a business partner.
• Excellent networking abilities and collaboration skills with virtual teams.
• High work ethic, proactivity, and the ability to drive creative customer engagements.

Work Conditions

• Regular Employee
• 3 to 5+ years of experience required
• Applicants must be able to read, write, and speak English and Arabic
• Visa/work permit sponsorship is not available for this position

Location
Riyadh, Saudi Arabia