About the Job: This is an opportunity to run a field engineering team, helping customers understand and implement Canonical's open-source solutions in public clouds and their own data centers. Responsibilities span the entire spectrum of cloud offerings, from Ubuntu to virtualization, private cloud, Kubernetes, and sophisticated open-source solutions such as MLops platforms and data platforms. As Canonical rapidly expands into new industries like telco, finance, healthcare, and media, the role demands both engineering skills and effective team management.
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Engineering Managers should be outstanding engineers, comfortable troubleshooting technical issues and engaging in technical presales conversations. While contributing to project delivery is important, shaping the team's direction and delivery is vital. Canonical values the growth of management skills in engineers interested in soft skills.
The Field Engineering team, comprising cloud solutions architects, works directly with customers to design both private and public cloud solutions tailored to their workload needs. The role includes overseeing the delivery of product solutions, participating in presales conversations, and providing technical guidance.
Key Responsibilities:
- Lead and develop a team of field engineers, ranging from graduate to senior levels in Presales and Professional Services.
- Solve customer problems and act as a trusted technical advisor.
- Coach, mentor, and provide career development feedback to team members.
- Identify and measure team health indicators and implement engineering processes.
- Represent the team and products to stakeholders, partners, and customers.
- Collaborate with other leaders as part of the leadership team.
Qualifications:
- Knowledge of cloud computing concepts & technologies (e.g., Kubernetes, OpenStack, AWS, GCP, Azure, Ceph).
- Practical knowledge of Linux and networking.
- Experience in technical presales.
- Excellent verbal and written communication skills in English.
- Passion for developing and growing people.
- Organized and able to ensure timely, high-quality results.
- Willingness to travel up to 40% for internal events, external tech events, and customer meetings.
Preferred Skills:
- Proficiency in a second language (Spanish or French preferred).
- Knowledge of Python.
- Experience collaborating with external partners and providing stakeholder feedback for engineering roadmaps.
Benefits:
- Competitive compensation package with annual reviews.
- Performance-driven annual bonus.
- USD 2,000 personal learning and development budget per year.
- Annual holiday leave and maternity/paternity leave.
- Employee Assistance Programme.
- Opportunities to travel and meet colleagues.
About Canonical: Canonical is a pioneering tech firm driving the global move to open source. As the publisher of Ubuntu, a significant open-source project, Canonical plays a vital role in the platforms for AI, IoT, and the cloud. The company operates as a remote-first organization and values diversity, fostering a fair workplace free from discrimination.
