About the Role
This position is crucial for supervising and maintaining cloud infrastructure environments to ensure the availability, security, performance, and reliability of IT services. The role involves overseeing administration, configuration, monitoring, and optimization of cloud infrastructure resources, supporting infrastructure projects and improvements, and providing technical guidance to team members. Additionally, it includes ensuring operational continuity and compliance with IT policies while delivering cloud infrastructure services aligned with business requirements.
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Responsibilities
- Supervises the day-to-day administration, operation, and maintenance of cloud infrastructure environments, including virtual machines, storage, networking, and related services, ensuring availability, stability, performance, and efficient resource utilization.
- Implements and maintains cloud infrastructure security controls, access permissions, system configurations, and updates in accordance with approved IT policies and procedures.
- Monitors system performance, investigates infrastructure incidents, troubleshoots technical issues, and implements corrective actions and improvements to optimize performance, reliability, and service quality.
- Supports the planning, implementation, testing, and deployment of cloud infrastructure upgrades, enhancements, and related IT projects in accordance with business requirements.
- Oversees backup and recovery arrangements and supports disaster recovery and business continuity activities to ensure the protection and availability of critical systems and data.
- Supervises and provides technical guidance to team members, including task assignments, workload coordination, performance monitoring, and development of technical capabilities.
- Coordinates with internal IT teams, business stakeholders, and external service providers to identify technical requirements, resolve operational issues, and ensure effective service delivery.
- Maintains technical documentation, infrastructure configurations, operating procedures, and relevant records to support system administration, troubleshooting, and knowledge transfer.
Qualifications
Education
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- A recognized professional certification in cloud infrastructure or a related technical area may be required.
Experience
- 4–6 years of relevant experience in IT infrastructure, systems administration, or cloud infrastructure operations.
- Practical experience in administering, monitoring, maintaining, and troubleshooting cloud infrastructure environments.
- Experience in technical supervision, team coordination, or infrastructure project implementation is an advantage.
Skills
- Cloud Infrastructure Administration and Operations.
- Cloud Computing, Virtualization, and Resource Management.
- Infrastructure Monitoring, Troubleshooting, and Performance Optimization.
- IT Security, Access Control, and Compliance.
- Backup, Disaster Recovery, and Business Continuity.
- Technical Planning and Project Coordination.
- Team Supervision, Communication, and Technical Support.
- Analytical and Problem-Solving Skills.
