This position offers an exciting opportunity to lead a Professional Services team (also known as Field Engineering) at Canonical, enabling customers to understand and implement Canonical's open-source solutions in public clouds and their own data centers. The team is involved in a wide range of cloud offerings, such as Ubuntu, virtualization, private cloud, Kubernetes, and advanced open-source solutions like MLops platforms and data platforms. As a Cloud Professional Services Manager, you will play a key role in designing and developing innovative open-source solutions as Canonical ventures into new industries, including telecommunications, finance, healthcare, and media.
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The role requires exceptional engineering and management skills, as you will be responsible for shaping the team's direction and ensuring successful project delivery. As the Cloud Professional Services Manager, you are expected to troubleshoot technical challenges and provide both line management and career development guidance to your team.
Key Responsibilities:
- Lead and develop a team of engineers, from graduate to senior levels.
- Coach, mentor, and provide career development feedback to team members.
- Identify and measure team health indicators.
- Represent your team and products to stakeholders, partners, and customers.
- Collaborate actively with other leaders and contribute to the leadership team.
- Participate in presales conversations to help achieve quarterly goals.
Requirements:
- Knowledge of cloud computing concepts and technologies, such as Kubernetes, OpenStack, AWS, GCP, Azure, and Ceph.
- Practical knowledge of Linux and networking.
- Experience in technical presales.
- Excellent verbal and written communication skills in English.
- Passion for developing and growing talent within the team.
- Organized with the ability to ensure timely delivery of high-quality results.
- Willingness to travel up to 40% of the time for meetings and events.
Preferred Skills:
- Second language – Spanish or French preferred.
- Knowledge of Python.
- Experience collaborating with external partners and multiple internal teams.
Work Conditions:
- This is a full-time, remote position.
- Managers and team members are expected to work in a single major time zone.
- Regular travel may be required.
About Canonical:
Canonical is a pioneering tech firm at the forefront of the global shift to open source, known for publishing Ubuntu, a leading open-source project. The company promotes a diverse and inclusive workplace and has been remote-first since its inception in 2004. Canonical is an equal opportunity employer and values diversity of experience and perspectives.
