We are currently expanding our IT Support team and looking for a Cloud Services Support Specialist to manage and maintain the cloud services used across the company.
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Responsibilities
- Process user requests in the ServiceDesk system, providing technical support for IT services, software, and cloud platforms, including fault diagnosis and troubleshooting.
- Monitor the health and availability of corporate services: Atlassian, Google Workspace, ESET, and Slack; administer and configure these platforms as required.
- Liaise with vendor technical support teams to resolve service-related issues.
- Create and configure working environments within Atlassian, Google Workspace, ESET, and Slack.
- Register, transfer, and administer domain names and hosting services.
- Work alongside L1 specialists and engineers to implement approved system updates and enforce infrastructure standards.
- Collaborate with colleagues across departments to communicate changes introduced to the infrastructure.
- Keep shared assets and resources up to date across services used by multiple business units.
- Maintain an accurate asset register, updating records when accounts are provisioned or decommissioned.
- Write and maintain technical documentation and user guides for software and hardware.
Requirements
- At least 2 years of experience in an L2 support role or equivalent position in technical support.
- Hands-on experience with ServiceDesk systems and a strong track record of end-user service delivery.
- Administrator-level knowledge of Atlassian, Google Workspace, ESET, and Slack.
- Ability to diagnose and resolve technical issues at the hardware component and network level.
- Proficiency in reading and working with technical documentation in English.
Key Competencies
- Accountability and a responsible approach to work.
- Flexibility and the ability to adapt to changing priorities.
- Self-sufficiency and the ability to work independently.
- A proactive, initiative-driven mindset.
- Strong teamwork and collaboration skills.
We Offer
- Opportunity for free accommodation up to 2–3 weeks per year in corporate housing in Larnaca (Cyprus) and Dubai during vacations, business trips, or work-related travel.
- Comprehensive health insurance programme.
- Psychologist sessions (4 times/month).
- Free training sessions in cycling, running, volleyball, football, swimming, and triathlon.
- Partial compensation for tennis training, other sports, gym memberships, rehabilitation, massages, and participation in competitions (including international events).
- Reimbursement for external professional training.
- Full access to various internal educational, cultural, and entertainment events, including guest lectures and a corporate library.
- A comfortable office in Dubai or the option to work remotely.
