About the Job:
With over 45,000 employees and partners globally, the company's Customer Experience and Success (CE&S) organization aims to empower customers to enhance business value through exceptional customer experiences utilizing the company's products and services. CE&S focuses on delivering cross-company alignment to consistently exceed customer expectations across various interaction channels.
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The Global Customer Success (GCS) organization, which operates under CE&S, is committed to enabling customer success on the company Cloud by leveraging leading AI capabilities and human expertise. This role is vital in accelerating AI adoption and managing change, thereby creating business value and ensuring a return on investment for customers.
We are seeking a Cloud Solution Architect (CSA) who specializes in AI solutions and is enthusiastic about guiding customers through their AI transformation journeys, particularly with Copilot Chat, Agents, and M365 Copilot. As a customer-facing role, the CSA will act as a strategic advisor and technical expert, propelling AI adoption and managing change.
Responsibilities:
- Serve as a trusted advisor, translating customer challenges into actionable solutions that deliver high ROI.
- Lead architectural design sessions with business and technical decision-makers to promote sustained usage of M365 products.
- Collaborate with technical and sales teams to identify growth opportunities and develop tailored solutions.
- Engage with communities to share expertise and contribute to the creation of intellectual property (IP) that aids customer AI transformation.
- Share insights and feedback proactively to inform internal strategy and execution.
Qualifications:
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Required:
- Bachelor’s Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or a related field.
- Proven experience in cloud/infrastructure technologies, IT consulting/support, or related fields.
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Preferred:
- Experience in a customer-facing role and on technical projects.
- Technical certifications in Cloud (e.g., Company 365 Certified, Azure, AWS, Google).
- Proficiency in Arabic is a plus.
Application Information:
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until filled.
The company is committed to providing equal employment opportunities to all qualified applicants, regardless of various characteristics protected by applicable laws. If you require assistance with accommodations during the application process, please seek further information.
