Are you passionate about application modernization and AI transformation? Do you have strong external customer-facing experience helping them build and run cloud applications? With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
We are looking for a Cloud Solution Architect (CSA) who is passionate about driving our customers’ application innovation & AI transformation on the Microsoft platform. As part of this role, you will be responsible for technical customer engagements, working with the most challenging and exciting projects within Microsoft Azure and GitHub customer base. This customer-facing position is a hands-on technical role spanning across design, build, and operations with a focus on issue resolution to remove customer technical obstacles and adoption challenges. You will work with customers to lead deep technical architecture discussions and engage with senior customer executives, enterprise architects, platform engineers, and developers. You will collaborate with a variety of internal and external teams to develop pilots and oversee implementation projects, ensuring technical blockers are removed on adoption. This role is flexible in that you can work up to 50% from home.
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Location:
Abu Dhabi, United Arab Emirates
Work Conditions:
- Up to 50% work from home
- Travel: 25-50%
Qualifications:
Required Qualifications:
- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
- 4+ years experience working in a customer-facing role (e.g., internal and/or external)
- 4+ years experience working on technical projects
Preferred Qualifications:
- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in relevant fields OR Master's Degree in a related field AND 6+ years experience
- Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)
- Technical experience in Enterprise-scale technical with cloud and hybrid infrastructures, architecture designs, migrations, and technology management
- Proficient in .Net, Java, JavaScript/Node.js, or Python development languages and related frameworks
Responsibilities:
- Understand customers’ overall Business and IT priorities and success measures for platform engineering, building cloud applications, AI adoption, and Low code opportunities.
- Act as the voice of the customer by driving new feedback into engineering, insights on usage and application patterns and help accelerate solution delivery through Architectural Reviews, Proof of Concepts/MVP applications, and environment setup.
- Support customer skilling by making skilling recommendations or delivering technical discussions, workshops, and other cloud readiness activities and ensure that solutions exhibit performance, security, scalability, maintainability, and reliability upon deployment.
- Identify customer blockers by leveraging subject matter expertise and use internal Microsoft processes for escalations to support and engineering.
- Drive customer/partner relationships to anticipate, identify, escalate, and work to resolve technical blockers to accelerate consumption and solution implementation.
- Learn new technologies or services aligned to customer needs and common patterns seen in Cloud application development, staying current with the latest Azure, AI, and GitHub capabilities.
- Share ideas, insights, and strategic technical input with technical teams and internal communities as well as participate in external technical community events (e.g., conferences, seminars, technical meetups, Webcasts, blogs, hackathons).
Benefits:
- Industry leading healthcare
- Educational resources
- Discounts on products and services
- Savings and investments
- Maternity and paternity leave
- Generous time away
- Giving programs
- Opportunities to network and connect
