With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services. As part of the Global Customer Success (GCS) organization, we lead the effort to enable customer success on the Microsoft Cloud by harnessing AI-powered capabilities and human expertise to deliver innovative solutions that accelerate business value and nurture long-term loyalty.
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We are looking for a Cloud Solution Architect (CSA) Manager who is passionate about enabling customers' AI transformation on the Microsoft Cloud. You will lead a team of CSAs, utilizing Microsoft Cloud and professional subject matter expertise to help customers achieve business value from their Microsoft investments by focusing on governance, operations, adoption, Copilot, AI, FinOps, and more.
Location: Singapore + 2 more locations
Work Conditions:
- 2 days/week in-office
- Up to 50% customer travel
Responsibilities:
- Model our culture and values by leading your team through change, creating a clear understanding of business model and role changes, and coaching your team to contribute to the success of others.
- Foster a positive team culture by setting clear expectations and providing guidance to help your team achieve success.
- Analyze and understand your customers and industries to build a team that meets the demands of the customer and project portfolio, driving expansion of our Solutions and Support business.
- Manage your team’s performance against business measures and delivery excellence expectations for your portfolio of customers and projects, applying a data-driven approach to prioritization and decision-making.
- Lead your team in identifying technology and industry-specific trends, gathering insights, and mapping solutions that deliver value-driven business outcomes.
Qualifications:
- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, or equivalent experience.
- 3+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers.
- 6+ years experience leading technical projects, teams, or functions.
- Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).
- 5+ years people management experience.
