With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated experiences that leverage the company's products and services. Within the Support Mission Critical (SfMC) team, we deliver dedicated support to the company's top-tier customers using the company's technology to build true mission-critical applications for their businesses, including major companies such as banking institutions, stock exchanges, and large government entities.
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As a Cloud Solution Architect, you'll support multiple technologies and products while expanding your skill set, learning new technologies, and growing your leadership in the areas you excel at.
Responsibilities
- Gathers customer/partner insights and maps architecture and digital transformation solutions to customer business outcomes. Represents the voice of the customer by driving new feedback and insights across internal teams.
- Develops and expands existing relationships with customer and partner architects, technical decision makers, and business stakeholders. Facilitates technical discussions and enables operational health and cloud readiness.
- Identifies and anticipates issues; advises customers/partners on optimizing performance and driving customer/partner relationships. Shapes customer requirements and resolves identified technical constraints.
- Acts as a mentor to junior colleagues and participates in external technical community events to share insights and improve knowledge.
Qualifications
Required Qualifications:
- Industry experience assessing complex, business-critical Dynamics CRM - Dynamics 365 Apps and/or D365 Customer Engagement on-premise environments.
- Knowledge of tools for managing complex D365 Apps (Online) implementations and understanding of related company technologies such as SQL, SSRS, SSIS, SharePoint, Visual Studio, and .NET.
- Strong problem-solving and technical leadership skills, with business fluency in Arabic and English.
Preferred Qualifications:
- Dynamics 365 Finance & Operations, Project management, Power Platform experience is a plus.
- Solid understanding of client/server, networking, and Internet technologies fundamentals.
Work Conditions
- 3 days/week in-office
- Travel: Less than 25%
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
