About the Job: With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products.
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We are looking for a senior cross-solution area Cloud Solution Architect (CSA) who is passionate about driving strategic projects across a large geography of MEA and aiding customers in their Cloud & AI transformation on the Microsoft Platform. This customer-facing role involves owning the technical relationship between the customer and Microsoft, helping customers leverage their Microsoft investments through architecture, implementation, and operational health engagements.
Work Conditions: Hybrid (up to 50% remote)
Location: Dubai, Dubai, United Arab Emirates
Language Requirements: Fluency in English
Responsibilities:
- Drive technical and thought leadership across Solution Areas with demonstrated mastery of Infrastructure, AI Apps, Data and AI, and Security.
- Act as the trusted technical advisor to the CS Leader.
- Drive Microsoft Sovereign Cloud solutions along with Azure Confidential Compute.
- Engage with senior/executive-level customers (e.g., CTO, CIO) in large enterprises to help define their transformative cloud and AI strategy.
- Be accountable for driving consumption across multiple solution areas and strategic customers.
- Act as a vocal leader and customer champion to elevate customer patterns, adoption issues, and accelerate resolution with corporate and product teams.
- Ensure quality assurance of architecture solutions end-to-end, serving as a gatekeeper for architecture design with key customers to ensure resiliency and alignment with best practices.
- Act as a technical spokesperson across internal and external communities and actively engage in mentoring the technical community.
Qualifications:
- Bachelor’s Degree in Computer Science, Information Technology, Engineering, Business, or a related field AND at least 10+ years of experience in cloud/infrastructure technologies, IT consulting, software development/support, technology solutions, practice development, architecture, and/or consulting, or equivalent experience.
- Previous experience working in a customer-facing role is essential.
Microsoft is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable laws, regulations, and ordinances. If you need assistance with the application process due to a disability, please send a request for accommodations.
