Job Description: With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage the company’s products and services. CE&S is responsible for all up services across the company, including consulting, customer success, and support across the company's portfolio of solutions and products.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
As a Manager of Cloud Solution Architects (CSAs) in the company's Customer Success organization, you will lead a team of senior technical experts who help enterprise customers design and deliver secure and scalable AI solutions across data, application innovation, and infrastructure workloads on Azure. You’ll guide your team in driving customer success through architectural leadership, technical delivery, and innovation, accelerating adoption of services like Azure OpenAI, MS Fabric, SAP on Azure & Github Copilot.
In this role, you’ll foster a culture of learning, inclusion, and consumption excellence, while partnering across engineering, sales, and support to remove blockers, scale impact, and deliver measurable business outcomes.
Responsibilities:
- Lead and inspire a team of senior Cloud Solution Architects focused on Data, AI, App Innovation, and Infrastructure.
- Coach your team to deliver secure, scalable, and AI-ready solutions that drive measurable business value across customer engagements.
- Oversee end-to-end technical delivery, ensuring excellence, resolving blockers, and enabling production-scale readiness for mission-critical workloads.
- Align team efforts with the company's Cloud and AI strategy by tracking performance metrics and ensuring customer success plans are complete and accurate.
- Guide the development and reuse of repeatable intellectual property (IP) to accelerate solution deployment and scale impact.
- Champion customer success by building trusted relationships, influencing product improvements through strategic feedback to engineering.
- Promote personal growth and your team’s continuous learning through certifications and active participation in technical communities.
- Drive innovation and operational excellence by generating incremental pipeline and aligning with Customer Success priorities.
Qualifications:
- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or a related field AND 10+ years experience in cloud/infrastructure technologies, IT consulting/support, systems administration, or related.
- 5+ years of people management experience.
Preferred Qualifications:
- Bachelor's Degree in related fields AND 15+ years experience OR Master's Degree and 12+ years experience in related areas.
- 8+ years of experience working in a customer-facing role and leading technical projects.
- Technical Certification in Cloud (e.g., Azure, AWS, Google).
- 8+ years of people management experience in relevant roles.
Work Conditions:
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
