With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services.
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The role of a Customer Success Cloud Solution Architect (CSA) involves driving customer cloud adoption across multiple Enterprise companies in the market. The Cloud Solution Architect is responsible for matching customer needs with appropriate Microsoft resources and repeatable IP to help customers achieve their desired business outcomes. This includes mapping customer business processes and needs to Microsoft 365 Modern Work solutions and capabilities, embracing a challenger mindset to create demand for M365 Modern Work solutions enablement and deployment, and getting customers ready for AI leading to M365 Copilot deployment.
The Cloud Solution Architect role requires understanding the critical levers that impact the achievement of targets and business objectives, planning ahead to overcome associated constraints or risks, and continuously building capabilities to meet Microsoft and customer priorities as well as personal career development needs.
Location
Multiple Locations, Saudi Arabia
Work Conditions
- Up to 50% work from home
- Travel: 0-25%
- Employment type: Full-Time
Qualifications
Minimum Qualifications
- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 2+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
Preferred Qualifications
- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 5+ years experience in the aforementioned areas OR equivalent experience
- 2+ years experience working in a customer-facing role (e.g., internal and/or external)
- 2+ years experience working on technical projects
- Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)
Responsibilities
- Drive positive Customer Satisfaction and become a trusted advisor to customers by leveraging M365 Enterprise Services expertise to enable defined Customer Success Plan outcomes.
- Provide feedback and insights from customers back to the relevant MS teams to enable continuous improvement.
- Develop opportunities to drive Customer Success business results by working with business and technical decision makers.
- Identify resolutions to issues blocking go-live of customer success projects by leveraging deep knowledge of M365 services.
- Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP reuse, and learn from others to help accelerate your customers’ transformation journey.
Benefits
- Industry-leading healthcare
- Educational resources
- Discounts on products and services
- Savings and investments
- Maternity and paternity leave
- Generous time away
- Giving programs
- Opportunities to network and connect
