About
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage the company's products and services. The Cloud & AI Infrastructure CSA is responsible for accelerating Azure adoption and enabling AI readiness at scale by delivering secure, resilient, and modernized cloud infrastructure solutions.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
The role focuses on:
- Migration & Modernization: Leading customer engagements to migrate and modernize workloads, ensuring optimized architecture for performance, security, and cost-efficiency.
- AI-Ready Infrastructure: Preparing customers for production AI at scale by implementing robust infrastructure foundations and governance models.
- Unified Delivery Excellence: Driving delivery consistency across Unified accounts, contributing to Azure consumption plans, and ensuring completeness and accuracy of customer success plans.
- Risk Mitigation & Compliance: Providing oversight for technical delivery, ensuring resiliency, security, and compliance with regulatory requirements.
- Innovation & Repeatability: Developing and sharing repeatable IP and best practices to accelerate time-to-value and improve customer experience.
Responsibilities
- Drive Azure Consumption & Modernization
- Lead migration and modernization of customer workloads to Azure, ensuring optimized architecture for performance, security, and cost.
- Deliver AI-ready infrastructure to support large-scale AI adoption and innovation.
- Unified Delivery & Factory Oversight
- Ensure repeatable delivery across accounts to achieve targeted outcomes at each stage of the MCEM cycle.
- Provide oversight for Unified and Factory engagements, ensuring delivery quality and customer satisfaction.
- Technical Leadership & Solution Plays
- Execute solution plays such as:
- Migrate and Modernize Your Estate
- Unify Your Data Platform with Governance and Security
- Innovate with Azure AI Apps and Agents
- Act as a technical orchestrator, aligning customer priorities with scalable cloud and AI solutions.
- Risk Management & Compliance
- Implement proactive resiliency and security measures for Azure environments.
- Ensure compliance with regulatory and governance requirements during infrastructure transformation.
- Customer Engagement & Influence
- Own the Azure Consumption Plan, ensuring completeness and accuracy.
- Collaborate with CSAMs and STU teams to drive next-best actions and generate incremental pipeline.
- Serve as a trusted advisor for infrastructure and AI readiness.
- Skilling & IP Contribution
- Maintain technical intensity through certifications and role immersion programs.
- Contribute to IP development and share best practices across the CSA community.
Work Conditions
- Fully on-site
- Travel: 25-50%
Qualifications
Required (Minimum) Qualifications
- Bachelor’s Degree in Computer Science, Information Technology, Engineering, Business, or related field AND several years of experience in:
- Cloud/infrastructure technologies
- IT consulting/support
- Systems administration
- Network operations
- Software development/support
Preferred Qualifications
- Advanced certifications in relevant technology areas.
