The Customer Experience and Success (CE&S) organization at the company is dedicated to empowering customers to achieve business value through enhanced experiences with the company's products and services. As part of this organization, we are seeking a Technical Program Manager (TPM) who is enthusiastic about driving strategic projects across the Middle East and Africa (MEA) region and facilitating customers' Cloud & AI transformation on the company Platform. This customer-facing role entails managing the technical relationship between the company and its customers, assisting them in maximizing their investments in company technologies through architecture, implementation, and operational health engagements.
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Location: United Arab Emirates (Remote)
Work Conditions: Full-time, flexible with up to 50% work from home
Language Requirements: Fluency in English
Responsibilities:
- Provide technical and thought leadership across Solution Areas with expertise in Infrastructure, AI Applications, Data, and AI Security.
- Serve as a trusted technical advisor to Customer Success Leaders.
- Drive company Sovereign Cloud solutions and Azure Confidential Compute.
- Engage with Senior/Executive level stakeholders (e.g., CTOs, CIOs) of large enterprise customers to outline transformative cloud and AI strategies.
- Capture and drive consumption across multiple solution areas for strategic customers.
- Act as a vocal leader and advocate for customers within the organization, addressing adoption issues and accelerating resolutions with corporate and product teams.
- Conduct quality assurance for architecture solutions end-to-end, serving as the gatekeeper for architecture design to ensure resiliency and adherence to best practices.
- Speak as a technical representative in internal and external forums and mentor within the technical community.
Qualifications:
- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or a related field, along with 10+ years of relevant experience in cloud/infrastructure technologies, IT consulting, software development/support, technology solutions, practice development, architecture, and/or consulting; or equivalent experience.
- Strong customer presence and communication skills.
- Previous experience in a customer-facing role.
The company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable laws, regulations, and ordinances. If assistance is needed during the application or recruiting process due to a disability, please request accommodations as necessary.
