About the Job:
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is heavily utilized in areas such as public cloud, data science, AI, engineering innovation, and IoT. We cater to the world’s foremost public cloud and silicon providers, along with industry leaders across various sectors. As a pioneer of global distributed collaboration, Canonical employs over 1,100 colleagues across 75+ countries, predominantly in remote roles, with team meetings occurring two to four times a year in diverse locations to align on strategy and execution.
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We are seeking a Cloud Support Associate Engineer to join our team and assist customers with their technical needs related to Ubuntu and other open source products. This role is ideal for a hands-on engineer who is eager to learn and has a passion for Linux and cloud technologies. You will address and resolve technical issues, manage support cases, and deliver an outstanding technical support experience.
Key Responsibilities:
- Provide technical support for employees from your remote home office.
- Own and manage new support cases via telephone, email, and web.
- Advocate for internal customers and maintain timely communication.
- Ensure adherence to Service Level Agreements (SLAs) and maximize customer satisfaction.
- Contribute to the knowledge base and maintain documentation.
- Participate in a regular weekend working rotation.
What We Are Looking For:
- Bachelor’s degree or equivalent in a technical field (Computer Science, MIS, Electrical Engineering, etc.).
- Experience with Linux troubleshooting and server administration.
- Strong understanding of cloud computing concepts.
- Hands-on experience with virtualization/cloud technologies, storage, and networking.
- Programming fundamentals in any language (e.g., bash, Perl, Ruby, JavaScript, C/C++, Go).
- Strong written and verbal English communication skills.
Nice-to-Have Skills:
- Experience supporting virtualized environments (KVM, Virtual Box, VMWare).
- Active contribution to open source projects or forums.
Location:
Riyadh, Riyadh, Saudi Arabia (Remote)
Work Conditions:
Full-time, Remote role
Company Overview:
Canonical is at the forefront of the global transition to open source technology, publishing Ubuntu. We aim for excellence and foster a diverse workplace free from discrimination. We offer a flexible, remote-first work environment and encourage applications from all backgrounds.
Compensation and Benefits:
- Performance-driven bonus or commission.
- Personal learning and development budget of USD 2,000 per year.
- Annual salary reviews and recognition rewards.
- Paid maternity and paternity leave.
- Employee Assistance Programme.
- Opportunity to travel for company events.
Canonical is committed to nurturing a workplace where diversity of experience and thought contributes to better products and services.
