About the Role:
We are seeking a Cloud Support Engineer to deliver day-to-day operational support, monitoring, and troubleshooting of the Google Cloud Platform (GCP) infrastructure that underpins our production services. This role is critical in ensuring that our cloud services remain available, secure, properly configured, and recoverable.
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Key Responsibilities:
- Monitor and support GCP production infrastructure, including Compute Engine, Cloud Storage, IAM, VPC, load balancers, and related services.
- Perform daily health checks across cloud infrastructure.
- Investigate infrastructure-related incidents and service degradation.
- Troubleshoot connectivity, VM, storage, IAM, firewall, networking, and resource-utilization issues.
- Review GCP Cloud Logging and Cloud Monitoring alerts and logs.
- Execute approved operational runbooks and recovery procedures.
- Support incident resolution and participate in root-cause analysis.
- Coordinate with application, database, network, security, and cloud engineering teams during incidents.
- Support backup, recovery, capacity, and availability activities.
- Maintain infrastructure operational documentation and troubleshooting procedures.
- Escalate defects or infrastructure changes requiring engineering intervention.
- Support production changes and perform post-change validation.
Preferred Qualifications:
- Bachelor's degree in Computer Science, IT, Engineering, or equivalent.
- Google Associate Cloud Engineer certification preferred.
- ITIL Foundation is an advantage.
- Experience supporting business-critical production environments.
Required Technical / Professional Skills:
- Google Cloud Platform fundamentals
- Compute Engine
- Cloud Storage
- IAM and service accounts
- VPC networking
- Firewall rules and routing fundamentals
- Load balancers
- Cloud Logging
- Cloud Monitoring
- gcloud CLI
- Linux administration fundamentals
- Basic scripting/automation
- Incident troubleshooting
- Backup and recovery concepts
Benefits:
- Competitive salary and performance-based incentives.
- Opportunities for professional development and advancement.
- Health and wellness benefits.
- Flexible working environment with options for remote work.
- Collaborative team atmosphere focused on innovation.
Contract and Travel Details:
- This position may require occasional travel to support on-site needs and team collaboration.
- The role is a full-time contract position with standard working hours.
