Cluster Assistant Human Resources Manager

About the Role
In this role, you will be responsible for fostering a positive work environment while managing essential HR functions. You will support the development of employee relations, manage financial aspects of the HR department, enhance guest experiences, and ensure compliance with relevant laws and procedures. Your efforts will contribute to a cohesive workplace culture and elevate the overall brand presence within the community.

Responsibilities

People

• Create programs to foster a positive work environment for all employees.
• Support and administer an annual team member satisfaction survey.
• Educate and train managers on HR disciplines to foster productivity and enhance performance.
• Welcome and conduct new team member orientation.
• Oversee maintenance of accurate and up-to-date personnel files and records for all employees.
• Ensure hotel or company hiring standards and applicable laws and regulations are followed.
• Build strong relationships with outside contacts.

Financial

• Help create the Human Resources department budget and control expenses.
• Monitor staffing to manage costs.

Guest Experience

• Develop creative ways to inspire and motivate team members to provide guests with a unique experience.
• Interact with guests to gather feedback and build relationships for understanding how team members can increase guest satisfaction.
• Collaborate with department managers to develop initiatives aimed at achieving service standards and driving continuous improvement in the guest experience.

Responsible Business

• Develop awareness and a reputation for the hotel and the brand in the local community, promoting team member involvement.
• Ensure compliance with relevant employment laws, policies, and procedures.
• Conduct annual HR compliance/standards self-audit.
• Research and investigate workplace issues to identify potential risks and facilitate resolutions through employee relations programs.
• Collect and maintain data from exit interviews, turnover statistics, and absenteeism reports to identify trends, training needs, and supervisory issues.
• Perform other ad-hoc duties as required to meet unexpected operational needs.