About the Role
The Cluster Director of People & Culture is responsible for developing and implementing the People & Culture strategy across Novotel & Adagio Premium Dubai Al Barsha, ensuring alignment with business objectives, brand standards and corporate guidelines. This role acts as a strategic business partner to the Cluster General Manager and Hotel Leadership Teams, driving talent development, Heartist engagement, organizational effectiveness, and operational excellence while fostering a high-performance, inclusive, and people-centric culture.
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Key Responsibilities
- Strategic Leadership: Develop and execute the cluster P&C strategy, partnering with business leaders to align people priorities with operational and financial objectives.
- Talent Acquisition: Oversee recruitment, workforce planning, succession pipelines, and internal mobility to ensure the availability of quality talent.
- Talent Development: Drive performance management, leadership development, learning initiatives, career progression, and succession planning.
- Heartist Experience: Champion team member experience, engagement, recognition, wellbeing, Heartist facilities, diversity, and organizational culture.
- Heartist Relations & Compliance: Ensure effective team relations management, regulatory compliance, HR governance, and adherence to company policies and procedures.
- Compensation & Benefits: Oversee payroll, compensation, benefits, manpower budgeting, and personnel cost management in partnership with Finance.
- P&C Operations: Ensure efficient delivery of P&C services, including visa administration, colleague accommodation, transportation, uniforms, systems, and audits.
- People Leadership: Lead, coach, and develop the P&C team, fostering accountability, collaboration, and continuous improvement.
Qualifications
- Bachelor's degree in Human Resources, Business Administration, Hospitality Management, or a related field.
- Professional HR qualification (CIPD, SHRM or equivalent) is an advantage.
- Minimum 8–10 years of progressive HR / P&C experience within the hospitality industry in the UAE.
- Minimum 3–5 years in a senior HR leadership or Director-level position.
- Previous multi-property or cluster hotel experience within an international hotel group is highly desirable.
- Strong knowledge of UAE Labour Law and employment regulations.
- Proven experience in talent management, succession planning, and organizational development.
- Sound knowledge of employee relations, compensation and benefits, payroll, and HR governance.
- Strategic thinking and strong business acumen.
- Excellent stakeholder management and influencing skills.
- Strong leadership, coaching, and people development capabilities.
- Effective communication, negotiation, and problem-solving skills.
- High emotional intelligence, cultural awareness, and adaptability.
- Integrity, discretion, and sound decision-making.
- Passion for hospitality, people development, and continuous improvement.
Job Details
- Job Category: Talent & Culture
- Job Type: Permanent
- Job Schedule: Full-Time
