About the Role
The primary responsibility of this position involves installing, configuring, managing, maintaining, testing, evaluating, and repairing computer networks and workstations, as well as supporting server systems, hardware/software, user accounts, and computer/telephone rooms. You will also train and instruct users on the proper use and security of all systems, troubleshoot and resolve technical issues related to computer hardware, software, and network connectivity, and provide network communications support and guidance. Key activities include analyzing and recommending process improvements, consulting on computing needs, and implementing network security measures. Additionally, you will maintain accurate inventory of technological devices and ensure compliance with company policies and procedures.
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Responsibilities
- Install, configure, manage, and maintain computer networks and workstations.
- Support server systems, hardware/software, and user accounts.
- Train/instruct users on system use and security.
- Troubleshoot and resolve technical problems/issues related to hardware/software, LAN, WAN, and internet.
- Provide network communications support and technical guidance.
- Analyze and implement process improvements for efficiency and quality.
- Plan and coordinate installations, moves, changes, and enhancements of IT equipment.
- Ensure adherence to network security measures and manage disk space for the entire network.
- Maintain inventory of technological devices and respond to program error messages.
- Serve as the first contact for guests and maintain positive working relationships with coworkers.
- Move, lift, carry, push, pull, and place objects weighing 50 pounds or less.
- Perform other duties as assigned by Supervisors.
Requirements
- Education: Technical, Trade, or Vocational School Degree preferred.
- Related Work Experience: At least 2 years of related work experience.
- Supervisory Experience: Not required.
- License or Certification: None required.
Benefits
- Collaborative and inclusive work environment.
- Opportunities for career development and advancement within the company.
- Access to a diverse portfolio of brands and a global team.
- Supportive culture that values diversity and improves organizational efficiency, productivity, and safety.
This role encompasses various aspects of IT management, user support, and teamwork, ensuring a productive and secure technological environment.
