Cluster Lead

This role carries accountability for all technology deliverables associated with the Retail Banking Group's (RBG) Digital Squads and Product teams. The core purpose is to deliver cost-effective, innovative, and resilient technology solutions that address business requirements across digital channels and platform systems. The position drives technology innovation, ensuring tangible business value is consistently delivered through all initiatives.

Responsibilities

• Management of a diversified team of highly skilled professionals (15+ members, including 9 FTEs and 6 external consultants) across onshore and offshore locations, responsible for changes to all channel applications, including critical IL1 applications.
• Ensuring timely delivery of all User Requirement Forms (URFs) from various business units, guaranteeing solutions meet business value propositions and adhere strictly to technology standards.
• Establishment and implementation of robust change management processes for all technology deliverables, ensuring smooth transitions and adoption.
• Driving resource optimization (both onshore and offshore), fostering employee retention, ensuring robust backup plans, and leading engaging team initiatives.

Required Skills

• Deep Domain Knowledge in Financial Services, specifically Retail Banking.
• Comprehensive Functional and Technology knowledge of major banking applications.
• Extensive Exposure to managing Complex Banking Projects from inception to delivery.
• Proven Cross-border Team Management Experience, leading diverse teams across different geographies (onshore and offshore).

Qualifications

• 17+ years of overall IT experience, with a significant portion in financial services.
• Expert Vendor Management skills, including negotiation and performance oversight.
• Excellent Oral/Written Communication Skills, capable of articulating complex technical concepts to diverse audiences.
• Postgraduate in Management or Equivalent qualification.

Location
United Arab Emirates