About the Role
In this position, you will perform general office duties to support the Sales & Marketing team. Your responsibilities will include administrative tasks such as filing, sending emails, typing, faxing, and copying. You will prepare sales-related documents throughout the sales process, including proposals, contracts, and banquet event orders. Additionally, you will promote brand awareness and assemble information packages such as brochures and promotional materials. Using effective sales techniques, you will aim to maximize revenue while maintaining guest loyalty. You will enter, retrieve, reconcile, and verify information related to sales processes in the appropriate software systems. Engaging with guests, you will answer questions regarding property facilities, services (including hours of operation, room rates, packages, promotions, and special events), and will serve as the primary contact for clients, addressing their inquiries via phone and email.
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Responsibilities
- Follow all company policies and procedures to ensure compliance.
- Maintain a clean and professional personal appearance and uniform.
- Keep proprietary information confidential and protect company assets.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests' service needs and express genuine appreciation.
- Communicate with others using clear and professional language and prepare accurate written documents.
- Answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with coworkers.
- Support team initiatives to achieve common goals and effectively respond to employee concerns.
- Meet quality assurance standards and expectations.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
Requirements
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 1 year of related work experience.
- Supervisory Experience: No supervisory experience required.
- License or Certification: None required.
About Aloft Hotels
At Aloft, we embrace a unique hotel experience that fosters connection and creativity. We cater to a diverse range of guests, whether they’re enjoying leisure time or business pursuits. We encourage confident self-expression and invite individuals who thrive on engaging with others to join our team. In joining Aloft Hotels, you become part of a portfolio of brands with the company, allowing you to contribute your best work, discover your purpose, and be part of an incredible global team.
Equal Opportunity Commitment
We are dedicated to being an equal opportunity employer, welcoming all individuals and providing access to opportunities. We actively support a diverse environment where the unique backgrounds of our associates are valued and celebrated. We commit to non-discrimination on all protected bases, including disability and veteran status.
