Cluster Sales Executive

About the Role
The Cluster Sales Executive plays a vital role in ensuring seamless sales operations across two unique hotel destinations: [hotel name 1] and [hotel name 2]. This position is perfect for sales professionals who thrive on organization, communication, and relationship-building within a high-performing commercial team. You will help manage the sales process from initial enquiry to final confirmation, supporting both leisure and corporate sales while gaining valuable experience in the hospitality sector.

The Role
In this capacity, you will support the Cluster Director of Sales and Sales Managers by managing inquiries, proposals, sales activities, and client communications effectively and professionally. Your contributions will drive responsiveness and facilitate business growth.

What You'll Be Doing

• Provide coordinated sales support across both hotels and all market segments.
• Maintain and monitor sales calendars, appointments, proposals, contracts, client meetings, and follow-up activities.
• Receive and process inquiries, ensuring accurate recording and assignment to the appropriate sales team member.
• Acknowledge requests promptly and meet agreed response-time standards.
• Prepare proposals, presentations, rate letters, contracts, and supporting documentation using approved templates.
• Follow up on outstanding proposals, contracts, and client requests.
• Maintain accurate CRM records, contact databases, account ownership details, opportunities, sales activities, and next actions.
• Compile sales reports, account production summaries, pipeline updates, and market information for internal review.
• Coordinate site inspections, familiarization trips, client meetings, trade visits, and sales events.
• Assist with prospect research, database development, and outbound sales activities as agreed.
• Support an allocated portfolio of smaller accounts and inquiries with guidance from sales team members.
• Coordinate handovers of confirmed business to Reservations, Events, Finance, and Operations teams.
• Maintain sales materials, hotel fact sheets, approved offers, and promotional information.
• Help ensure a seamless guest and client experience through efficient communication and coordination.
• Protect confidential information and uphold professional standards at all times.

What Success Looks Like
You will be measured on:

• Enquiry handling and response times.
• Accuracy and quality of proposals, contracts, and sales documentation.
• Completeness and accuracy of CRM records and account information.
• Timely follow-up and management of sales activities.
• Sales reporting accuracy and administrative support effectiveness.
• Coordination of client visits, site inspections, and sales activities.
• Leads, appointments, and business generated from directly assigned opportunities.
• Positive feedback from clients, colleagues, and hotel departments.

Who You Are

• Highly organized with excellent attention to detail.
• A strong communicator with a professional and customer-focused approach.
• Comfortable managing multiple priorities and deadlines in a fast-paced environment.
• Proactive, dependable, and eager to learn.
• Enjoys working collaboratively and supporting a wider team.
• Interested in developing a career in hotel sales and commercial operations.
• Confident working with data, reports, and client correspondence.

What You'll Bring

• Experience in hotel sales coordination, reservations, events, guest services, customer service, or a similar support role is preferred.
• Strong administrative, organizational, and time-management skills.
• Excellent written and spoken business English.
• Professional telephone and client communication skills.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Willingness to learn CRM platforms, hotel sales systems, and commercial reporting tools.
• Ability to prepare professional correspondence, proposals, and presentations.
• An interest in Leisure, Corporate, Groups, and MICE sales.
• Hospitality, tourism, business, or related qualifications preferred, with equivalent practical experience considered.
• Additional language skills are advantageous.
• Ability to support activities across both hotel locations when required.

Why Join Us?
This role offers a unique opportunity to gain exposure to multiple market segments while working alongside experienced hospitality sales professionals. You'll develop commercial knowledge, client relationship skills, hotel product expertise, and hands-on experience across both Leisure and Corporate, Groups & MICE sales.

The Company Personality
At the company, we are fresh in our thinking, warm in our approach, and real in every interaction. We believe in building genuine relationships, working collaboratively, and delivering exceptional results through our shared commitment to giving our all.

Ready for Your Next Challenge?
Bring your organizational skills, attention to detail, and passion for hospitality. We'll provide the opportunity to learn, grow, and contribute to the success of two of the UAE's most distinctive hotel destinations. If you enjoy supporting success, building relationships, and believe in giving our all, your next chapter could start here.