We are seeking a highly experienced Senior CMDB Administrator to join a large-scale IT transformation program within the Government Sector. The role entails designing, building, administering, and maintaining an enterprise Configuration Management Database (CMDB) within a highly complex hybrid environment. This includes on-premise data centers, sovereign cloud, VMware/AVS, Azure, Oracle Cloud, OpenShift, SDS, enterprise applications, and integration across 290+ government entities.
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The successful candidate will ensure CMDB integrity, automated discovery, accurate CI relationships, service topology mapping, compliance, and alignment with ITIL-based ITSM processes. You will serve as the central point for maintaining a single source of truth, enabling operational excellence, governance, automation, and executive reporting.
Location: Sharjah, Sharjah Emirate, United Arab Emirates
Work Conditions:
- Contract Duration: 12 months (extendable to long-term/permanent)
- Notice Period: 30 days or less
- Work Hours: 8:00 AM – 5:00 PM (UAE Standard Time)
- Benefits: Self benefits as per UAE Labor Law; Medical Insurance for Family (spouse and up to 2 children)
Qualifications & Experience:
- 7–12 years in CMDB administration, ITSM, or configuration management.
- Strong expertise in ServiceNow CMDB, Discovery, Service Mapping, and MID Server architecture.
- Experience managing CMDB in large-scale hybrid environments (sovereign cloud, Azure, AVS, Oracle, VMware, OpenShift/Kubernetes).
- Solid understanding of ITIL v4, IT operations, and service management.
Skills & Competencies:
- Technical: CMDB modeling, ITSM integration, infrastructure (compute, storage, network, virtualization, Kubernetes, cloud), discovery pattern development, scripting (Python, PowerShell, JavaScript).
- Soft Skills: Excellent documentation, communication, analytical thinking, problem-solving, stakeholder management, detail-oriented, organized.
Preferred Certifications:
- ServiceNow CMDB/Discovery/Service Mapping certifications
- ITIL v4 Managing Professional/Foundation
- Azure/VMware/Oracle cloud certifications
Key Responsibilities:
- Architect and operate a scalable enterprise CMDB for multi-cloud and on-prem environments, defining CI classes, attributes, relationships, and lifecycle states.
- Deploy and manage ServiceNow Discovery, Service Mapping, and cloud discovery connectors.
- Ensure accurate relationships across applications, infrastructure, and cloud workloads.
- Establish a CMDB data quality framework and enforce governance policies aligned with ITIL v4.
- Support ITSM and service operations with actionable insights derived from the CMDB.
- Collaborate with multiple teams for effective stakeholder management and reporting.
KPIs:
- CMDB data quality score and percentage of automated CI updates
- Number of documented service maps
- Compliance with ITSM processes
- Discovery coverage across technology domains
Interested candidates can share their CVs at shaloo.rani@the company.
