We are seeking a highly experienced Senior CMDB Administrator to join a large-scale IT transformation program within the Government Sector. The role entails designing, building, administering, and maintaining an enterprise Configuration Management Database (CMDB) within a highly complex hybrid environment. This includes on-premise data centers, sovereign cloud, VMware/AVS, Azure, Oracle Cloud, OpenShift, SDS, enterprise applications, and integration across 290+ government entities.
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The successful candidate will ensure CMDB integrity, automated discovery, accurate CI relationships, service topology mapping, compliance, and alignment with ITIL-based ITSM processes. You will serve as the central point for maintaining a single source of truth, enabling operational excellence, governance, automation, and executive reporting.
Contract Duration: 12 months (extendable to long-term/permanent)
Work Hours: 8:00 AM – 5:00 PM (UAE Standard Time)
Notice Period: 30 days or less
Location: Sharjah, Sharjah Emirate, United Arab Emirates
Industry: Government Sector – IT Transformation
Benefits:
- Self benefits as per UAE Labor Law
- Annual Air Ticket (up to AED 3,000 for self)
- Medical Insurance (Sukoon) for Family (spouse and up to 2 children)
Key Responsibilities:
- Architect and operate a scalable enterprise CMDB for multi-cloud (Azure, Oracle, AVS), VMware, OpenShift, containers, SaaS/XaaS, and network/storage/middleware stacks.
- Deploy and manage ServiceNow Discovery, Service Mapping, and cloud discovery connectors.
- Maintain service dependency maps for incident correlation and root cause analysis.
- Establish a CMDB data quality framework with compliance rules and metrics.
- Integrate CMDB with ITSM, SAM tools, and automation workflows.
- Collaborate with various teams including Infrastructure, Cloud, Network, Security, and Digital.
Qualifications & Experience:
- 7–12 years in CMDB administration, ITSM, or configuration management.
- Strong expertise in ServiceNow CMDB, Discovery, Service Mapping, and MID Server architecture.
- Solid understanding of ITIL v4, IT operations, and service management.
Skills & Competencies:
- Technical: CMDB modeling, ITSM integration, infrastructure management, scripting (Python, PowerShell, JavaScript).
- Soft Skills: Excellent documentation, communication, analytical thinking, problem-solving, stakeholder management, detail-oriented.
Preferred Certifications:
- ServiceNow CMDB/Discovery/Service Mapping certifications
- ITIL v4 Managing Professional/Foundation
- Azure/VMware/Oracle cloud certifications
Key Deliverables:
- Fully mapped CMDB with accurate CIs and dependencies.
- CMDB governance framework and documentation.
- Automated discovery and reconciliation across cloud and on-prem.
Language Requirements:
- Proficiency in English is required.
This position offers a unique opportunity to significantly contribute to the IT transformation efforts within the Government sector in the UAE.
