About the Role
The Performance Manager drives business profitability across the CME region by deploying strategic process improvement initiatives and digital transformation programs. Leading a team of Area Performance Directors and support staff, this role executes modernization of operations, optimizes workflows, and establishes a culture of operational excellence that enhances client experience and the company’s efficiency.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
Responsibilities
-
Strategic Performance & Profitability Leadership
- Establish annual profitability targets for CME countries and deploy prioritized process improvement projects to achieve group-level performance goals.
- Partner with underperforming business units to diagnose operational challenges and implement corrective actions.
- Monitor LEAP 28 TIQ and performance indicators to track progress and drive sustained improvement.
-
Digital Transformation & Field Operations Modernization
- Lead strategic deployment of digital systems to modernize and optimize field operations and workflows across the region.
- Drive digitization of harmonized processes in partnership with the Digital Transformation (DxT) team.
- Deploy Tableau digital cockpits and comprehensive TIQ/performance KPI visualization tools.
- Establish governance frameworks with HR, M&S, Finance, DxT, HSSE, and P&L leaders to optimize digital system adoption.
-
Process Improvement Program Execution
- Establish and monitor process improvement projects across regions, areas, and countries.
- Review operational and administrative processes using lean methodologies to eliminate waste and streamline workflows.
- Identify alternatives (shared services centers, resource transfers, etc.) to optimize production capacity.
- Harmonize and replicate best-practice processes across CME for consistency and scalability.
- Ensure end-to-end process traceability from opportunity identification through cash collection.
-
Change Leadership & Organizational Adoption
- Direct Area Performance Directors and support team in executing improvement initiatives and monitoring adoption.
- Drive alignment through clear communications on process changes and performance expectations.
- Embed operational excellence as a day-to-day practice and champion continuous improvement.
Governance, Ethics, and HSE
- Uphold the company’s HSE, Ethics, and Compliance standards to the highest level in every business transaction.
- Model integrity, transparency, and professionalism in dealings with clients, suppliers, and internal teams.
Minimum Required Qualifications
-
Education
- Bachelor’s degree in engineering or a related technical discipline (Master’s preferred).
-
Technical Knowledge
- Experience in testing, inspection, certification activities is a plus.
- Practical experience of lean methods, 5S, standardized work, problem solving, VSM, Kaizen, Hoshin Kanri with evidence of real sustainable financial and behavioral results.
- Project management certificate or experience.
- Advanced Office 365 skills.
-
Experience
- 10+ years professional work experience, preferably in the testing, inspection, certification activities.
-
Skills
- Presentation and communication skills.
- Interpersonal skills, ability to quickly establish good relationships with the organization.
- Ability to motivate, mentor and engage teams to enable them to take on new skills and translate into operations.
- Negotiating and influencing skills to avoid the potential for internal tensions.
- Strong leadership, team building, coaching and development skills.
- Languages: English mandatory; Arabic, Russian, French or Portuguese are a plus.
Key Working Relationships
- Area VPs
- Product Line Managers
- Project Managers
- Inspectors
- Customers
