Commercial & Money Movement Solutions (CMS) represents a key strategic growth area for the company, as it expands beyond core consumer card payments (C2B) and into broader money movement flows among individuals, businesses, and governments. The CMS Consulting Implementation Services Director will be part of the CEMEA Consulting and Analytics team, which delivers high impact consulting, analytics, and data science projects to our clients. This role focuses on executing CMS strategies, driving end-to-end product launches, and managing technical integrations within banking environments to accelerate adoption and usage.
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Responsibilities
- Lead the team's CMS implementation work across CEMEA including platform development, clients management, business development, and projects delivery.
- Lead product launches from planning through execution, ensuring timely delivery and alignment with client objectives, including managing programs overseeing technical integrations with banking systems, including core banking platforms, APIs, and third-party services.
- Develop clear platform KPIs and outcomes, track implementation against these defined KPIs, focusing on product launches, product sales, and acceleration of product usage.
- In coordination with Country Managers and Account Executives, develop plans for consulting activity and GTM plans in the sphere of CMS.
- Develop and maintain detailed project plans, timelines, and risk mitigation strategies for CEMEA-wide CMS product launch and sales acceleration programs.
- Act as the primary point of contact for stakeholders during implementation phases.
- Monitor post-launch performance and drive continuous improvements.
- Lead client workshops and discussions focused on implementation readiness and technical feasibility.
- Collaborate with Sales, Product, and Marketing teams to ensure successful delivery and measurable impact.
- Develop project pitches/proposals and secure new consulting implementation assignments with clients, as well as re-engagement opportunities via a consultative sales approach.
- Continue to evolve the offering based on the detailed understanding of the objectives, challenges, and support needs of CEMEA clients.
- If required, work on client site to design and project manage the implementation of consulting recommendations, marketing campaigns, product value propositions, etc.
- Resolve clients’ complex strategic problems, synthesizing complex questions and ambiguous client situations as required.
- Lead client discussions including introductory workshops on CMS topics, support pitches, projects scoping, etc.
- Lead knowledge sharing initiatives with consulting teams in other regions to incorporate best practice, sourcing analytical or other solutions to bring a global perspective to local clients.
Qualifications
- 10 plus years of work experience including solid consulting experience.
- Track record of successful product launches in complex, regulated environments.
- Experience in running banking implementation focused initiatives.
- Commercial, corporate, business banking, payments experience is a plus.
- Consulting experience gained within a strategy house.
- MBA or Post Graduate studies is a plus.
- A recognized undergraduate degree qualification.
Experience and Skills Required
- Self-motivated and able to use own initiative with limited direction.
- Strong teamwork and collaboration skills with the ability to work effectively with inter-disciplinary groups.
- Superior project management skills.
- Excellent communication and interpersonal skills.
- Strong analytical and financial modelling skills.
- Excellent presentation skills and ability to present to senior executives including C-suite.
- Relationship management skills – should be able to manage internal and external stakeholders at senior levels.
- High attention to detail and commitment to quality.
- Experience in structuring and delivering advisory projects.
- Proficiency in MS Excel and MS PowerPoint to develop superb client presentations.
- Group facilitation and presentation skills.
- Results-driven, flexible, and both internally and externally customer focused.
Important Additional Information
- Position based in Dubai.
- Extensive travel across CEMEA markets required.
