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Collaboration Engineer

Unlock employer Riyadh, Saudi Arabia Posted: 09 May 2025

Financial

  • Estimate: $40k - $60k*
  • Zero income tax location

Accessibility

  • Office Only
  • Apply from abroad
  • Visa Provided

Requirements

  • Experience: Unspecified
  • English: Professional

Position

Penta Consulting is a technology service provider and leading outsourced partner, delivering professional and managed solutions across EMEA. We are currently looking for a Collaboration Engineer, who will be the go-to expert supporting Cisco Collaboration technologies in a high-impact, customer-facing role. If you are passionate about enterprise communication systems and thrive in dynamic, mission-critical environments, we want to hear from you.

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What You’ll Do:

  • Lead technical operations for Webex, virtual meetings, and hybrid collaboration events
  • Troubleshoot and resolve complex issues in Cisco CallManager, Expressway, Webex Mesh, CMS, CMM, TMS
  • Manage support cases, document resolutions, and maintain system health using customer tools
  • Collaborate with IT and business stakeholders to ensure optimal collaboration system performance
  • Own ad-hoc projects and drive system capability improvements
  • Ensure seamless integration with Exchange, Active Directory, and other enterprise tools
  • Maintain knowledge sharing across teams via central documentation

What You Bring:

  • Strong hands-on experience in Webex Control Hub, Device Connector, and large-scale Webex environments
  • Deep knowledge of Cisco Video Endpoints and Room Systems
  • Experience with firewalls, SSO, IDP, Routing, Switching, VMware, and Cisco Compute
  • Familiarity with incident & request management processes and ticketing systems
  • Effective communicator with a proactive, customer-first mindset
  • CCIE Collaboration is a must

Location:
Riyadh, Saudi Arabia

Work Conditions:
On-site, Full-time

Language Requirements:
(Additional language requirements not specified in the job description.)

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