Collaboration Engineer

Penta Consulting is a technology service provider and leading outsourced partner, delivering professional and managed solutions across EMEA. We are currently looking for a Collaboration Engineer, who will be the go-to expert supporting Cisco Collaboration technologies in a high-impact, customer-facing role. If you are passionate about enterprise communication systems and thrive in dynamic, mission-critical environments, we want to hear from you.

What You’ll Do:

• Lead technical operations for Webex, virtual meetings, and hybrid collaboration events
• Troubleshoot and resolve complex issues in Cisco CallManager, Expressway, Webex Mesh, CMS, CMM, TMS
• Manage support cases, document resolutions, and maintain system health using customer tools
• Collaborate with IT and business stakeholders to ensure optimal collaboration system performance
• Own ad-hoc projects and drive system capability improvements
• Ensure seamless integration with Exchange, Active Directory, and other enterprise tools
• Maintain knowledge sharing across teams via central documentation

What You Bring:

• Strong hands-on experience in Webex Control Hub, Device Connector, and large-scale Webex environments
• Deep knowledge of Cisco Video Endpoints and Room Systems
• Experience with firewalls, SSO, IDP, Routing, Switching, VMware, and Cisco Compute
• Familiarity with incident & request management processes and ticketing systems
• Effective communicator with a proactive, customer-first mindset
• CCIE Collaboration is a must

Location:
Riyadh, Saudi Arabia

Work Conditions:
On-site, Full-time

Language Requirements:
(Additional language requirements not specified in the job description.)