About the Role
Our Colleague Experience (CX) team represents the heart of HR, supporting colleagues throughout their entire employment lifecycle. As brand ambassadors and the first point of contact for new joiners, the team plays a critical role in delivering exceptional colleague and stakeholder experiences.
We are looking for a Colleague Experience Coordinator who is detail-oriented, service-driven, and thrives in a fast-paced environment. This role involves diverse HR administrative and operational responsibilities and works closely with multiple internal and external stakeholders across all parks and departments.
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Key Responsibilities
Flexibility, Cross-Training & Teamwork
- Work flexibly across all CX streams including Onboarding, HR Operations, Transport, Accommodation, and Offboarding
- Collaborate with team members and stakeholders to achieve shared goals
- Maintain positive, professional communication at all times
Customer & Colleague Experience
- Act as a brand ambassador and face of HR, ensuring a welcoming and professional first impression
- Respond confidently to colleague inquiries with strong knowledge of HR processes and policies
- Manage difficult conversations professionally and in line with policy
- Deliver services in line with customer service standards, KPIs, and timelines
Process Excellence & Compliance
- Process HR transactions accurately in line with policies, procedures, and legal requirements
- Ensure government processes, approvals, and deadlines are met
- Maintain high data accuracy across all systems and documentation
- Support and deliver parts of the Colleague Induction Program
HCM Data & File Management
- Maintain accurate colleague data within the HCM system
- Organize, store, and safeguard personnel files and sensitive documents
- Review and action required approvals
Office & Operations Support
- Raise and follow up on PRs and complete GRNs
- Manage stationery and operational inventory levels
CX Stream Duties (including but not limited to):
- HR Service Desk: First point of contact for HR queries and service requests
- Onboarding: Welcome new colleagues and families, verify documentation, prepare employment contracts, support visas and inductions
- HR Operations: Manage helpdesk queries, lifecycle data updates, company letters, and visa processes
- Offboarding: Coordinate departures, clearances, payroll finalization, visas, flights, and cargo
- Transport: Support duty and leisure transport services and schedules
- Accommodation: Support colleagues in company accommodation, check-ins/outs, and maintenance requests
Business Contribution
- Contribute to colleague satisfaction, engagement, and overall business success
Qualifications & Experience
Essential
- High School Diploma or equivalent
- 1–2 years of experience in Human Resources
- Strong spoken and written English
- Excellent customer service and interpersonal skills
- Strong administrative skills (Excel, Word, PowerPoint)
- Ability to work in a fast-paced environment and manage multiple deadlines
Desirable
- Postsecondary education in HR or a related field
- Oracle HRMS experience
- Additional language skills
Shape the Future With Us
At the company, we don’t just create world-class destinations - we create unforgettable memories for our guests and remarkable careers for our people.
From theme parks and attractions to guest services and behind-the-scenes roles, every member of our team plays a part in delivering exceptional experiences. We’re driven by passion, powered by innovation, and committed to excellence in everything we do.
We’re looking for passionate, driven, and talented individuals who are ready to grow, lead, and make a difference. No matter your background or expertise, there's a place for you at the company.
