Collection Officer

About the Role

The Collection Officer is responsible for managing payments on receivables while following up on outstanding debts and deferred payments from clients. This role requires maintaining continuous communication with clients, negotiating payment methods, and collecting timely payments to mitigate company losses.

Main Duties and Responsibilities

• Research accounts and contact respective clients to agree on suitable payment plans and develop collection schedules and methods.
• Follow up with clients to collect receivables according to communicated deadlines and ensure payments are processed on time.
• Monitor accounts to identify overdue payments and debts, investigate historical data, and institute legal actions when necessary, in coordination with the direct manager.
• Maintain and update account statuses and the client database while keeping track of all activities and payment records.
• Establish and maintain strong business relationships with clients, respond to queries, and address complaints as necessary.
• Issue periodic statements and report on collection and accounts receivable status to concerned parties.

Position Requirements
Education

• Bachelor’s degree in Accounting or Finance

Experience

• At least 2 years of relevant experience.