About the Role:
We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from our team, putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and well-being. The company is embarking upon an exciting growth phase through direct presence in 7 regions. To support our growth plans, we are looking for a Collections Specialist with strong analytical skills and a customer-focused mindset to be based in our Safat office.
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In this role, the successful candidate will be an expert in the Credit Control and Collection process, invoicing efficiency and reporting, and the dispute resolution process with internal teams and customers within the Service Business. You will play a key role in executing the company’s customer credit management activities and reporting to the Financial Controller. Your responsibilities will include implementing the company’s credit policies to maintain an acceptable level of risk, ensuring timely repayments, minimizing losses, and economically collecting arrears. Please note that 70% of your activities will be on the field.
Responsibilities:
- Manage collection activities and credit control, improving invoicing efficiency, and supporting dispute resolution with internal stakeholders and customers.
- Monitor and maintain assigned customer accounts through follow-ups, account adjustments, small balance write-offs, reconciliations, and processing credit memos.
- Reduce delinquency for assigned accounts.
- Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
- Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
- Effectively communicate and follow up with the Sales team regarding customer accounts to ensure timely collection and issue resolution.
- Prepare and maintain collection forecasts and monitor Accounts Receivable performance against targets.
- Establish and maintain effective and cooperative working relationships with customers and sales.
Requirements:
- Minimum 3 years of high-volume corporate field collections experience is required.
- Knowledge of Billing and Collections procedures.
- Accounts Receivable experience is needed.
- Strong attention to detail, goal-oriented.
- Commitment to excellent customer service.
- Excellent Arabic and English communication abilities.
- Ability to prioritize and manage multiple responsibilities.
- Experience working with ERP systems (SAP, Oracle, or similar) is preferred.
- Valid Kuwait driving license and prior work experience in Kuwait are mandatory.
