Collection Specialist

About the Role
This position focuses on managing accounts receivable and collections within the company. The role involves prioritizing collection activities, maintaining customer relationships, resolving disputes, and ensuring compliance with internal policies and external regulations. The aim is to improve collection efficiency and reduce overdue receivables while fostering positive customer interactions.

Responsibilities

• Accounts Receivable and Collections

  • Review customer accounts and receivables aging reports daily to prioritize collection activities.
  • Follow up on due and overdue invoices through calls, emails, and meetings.
  • Secure payment commitments and track payments against agreed dates.
  • Record collection activities, customer responses, and payment commitments in the ERP system.
  • Follow up on returned payments, failed transfers, and disputed invoices.
  • Escalate overdue accounts, missed commitments, and collection risks to management.

• Customer Relationships and Dispute Resolution

  • Maintain relationships with customers and their finance teams.
  • Respond to inquiries about invoices, statements of account, payments, and outstanding balances.
  • Investigate payment delays and coordinate solutions with Sales, Operations, and Finance.
  • Reconcile customer accounts and resolve payment discrepancies.
  • Verify invoices and supporting documents before collection follow-up.
  • Coordinate credit notes, debit notes, and account adjustments through the required approval process.

• Reporting and Forecasting

  • Prepare weekly and monthly reports on collections, overdue balances, and account status.
  • Identify aging trends and accounts requiring management attention.
  • Prepare cash collection forecasts based on payment commitments and account history.
  • Recommend actions to improve collection performance and reduce overdue receivables.
  • Maintain records and supporting documentation for reporting and audit purposes.

• Compliance and Controls

  • Follow company collection policies, approval requirements, and internal controls.
  • Protect customer and company financial information.
  • Support internal and external audits related to receivables and collections.
  • Conduct collection activities in line with applicable Saudi regulations and company procedures.

How Success Will Be Measured

• Collection target achievement.
• Days Sales Outstanding (DSO).
• Reduction in overdue receivables.
• Collection efficiency.
• Customer account reconciliation accuracy.
• Dispute resolution turnaround time.
• Cash collection forecast accuracy.

Requirements

• Bachelor’s degree in Accounting, Finance, Business Administration, Economics, or a related field.
• 0–3 years of experience in Collections, Accounts Receivable, Credit Control, Finance, or Customer Account Management.
• Fresh graduates with an understanding of finance fundamentals are welcome to apply.
• Fluency in Arabic and English, both spoken and written.

Skills and Competencies

• Understanding of receivables, invoice management, collection processes, and account reconciliation.
• Proficiency in Microsoft Excel, including PivotTables, VLOOKUP or XLOOKUP, and reporting.
• Ability to analyze account balances and prepare collection reports and forecasts.
• Communication and negotiation skills to secure payment commitments and resolve disputes.
• Consistent follow-up, attention to detail, and accurate recordkeeping.
• Ability to prioritize accounts, manage deadlines, and handle customer conversations with professionalism.
• A customer service approach that balances relationships with collection requirements.

Preferred Qualifications

• Experience with ERP systems such as Odoo, SAP, Oracle, or Microsoft Dynamics.
• Experience in technology, services, logistics, telecommunications, or other B2B environments.
• Familiarity with Saudi VAT invoicing requirements and credit risk assessment.
• Finance or accounting certifications.

Benefits and Company Culture

• A culture of growth: Many leaders started in junior roles, with a focus on investing in people and growing talent from within.
• Continuous feedback: Real-time coaching and development rather than waiting for annual reviews.
• Supportive and collaborative vibes: A focus on learning together and tackling challenges as a team.
• A space for every personality: Options for both lively social environments and quiet work areas for deep focus.