About the Role
As a Collection Specialist, you will be responsible for managing and collecting outstanding receivables from government customers, ensuring timely payments while maintaining strong and professional customer relationships. This role plays a critical part in optimizing cash flow, minimizing financial risk, and supporting the organization's overall financial health. You will collaborate closely with internal stakeholders and customers to resolve payment issues, improve collection performance, and ensure compliance with applicable regulations and company policies.
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How You Will Make an Impact
- Proactively engage with customers regarding overdue payments through phone calls, emails, and written correspondence.
- Negotiate payment arrangements and settlement agreements in alignment with company policies and legal requirements.
- Investigate and resolve payment discrepancies, billing issues, and customer disputes in a timely and professional manner.
- Maintain accurate and up-to-date records of collection activities, communications, and payment commitments within the company’s systems.
- Monitor customer accounts to identify potential credit risks and recommend appropriate actions to minimize exposure.
- Collaborate with Sales, Customer Service, and Finance teams to address collection challenges and improve operational processes.
- Prepare and maintain regular reports on collection activities, aging accounts, recovery performance, and outstanding balances.
- Ensure compliance with relevant collection laws, regulations, and internal policies.
- Contribute to the continuous improvement of collection strategies, procedures, and best practices.
- Support efforts to improve customer payment behavior and enhance overall accounts receivable performance.
- Escalate complex collection issues and high-risk accounts when appropriate to ensure timely resolution.
- Maintain professional and positive customer relationships while balancing business objectives and financial controls.
Your Background
- Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
- 2-3 years of experience in collections, accounts receivable, credit control, or a related finance function.
- Good understanding of collection principles, accounts receivable processes, and relevant UAE regulations.
- Strong communication, negotiation, and interpersonal skills with the ability to manage sensitive situations professionally.
- Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook.
- Experience working with ERP systems such as SAP, Oracle, or similar enterprise platforms is preferred.
- Demonstrated ability to work independently, prioritize tasks effectively, and meet deadlines.
- Strong problem-solving skills, attention to detail, and commitment to accuracy.
- High level of integrity and professionalism in handling confidential financial information.
- Fluency in Arabic and English, both written and verbal.
Accessibility and Reasonable Accommodation
Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on the website. Please include your contact information and specific details about your required accommodation to support you during the job application process.
Use of AI and Automated Tools in Recruitment
As part of the recruitment process, digital and automated tools, including AI-supported solutions, are used to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws.
Background Screening and Security Checks
As part of the hiring process, pre-employment background checks may include verification of employment history, education, criminal records, and other relevant information. For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. The scope and depth of any background or security review will be determined based on the nature of the role and business necessity.
