About the Job: The Commercial Excellence Specialist strengthens the company's commercial operating system by enabling data-driven execution across Sales, Marketing, Service, Supply Chain, and Operations. The role is accountable for the hands-on running and continuous improvement of core commercial tools and performance routines—primarily CRM (SFDC / MS CRM), Power BI dashboards, KPI governance, and data quality standard work.
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Operating in a highly cross-functional environment, the Specialist partners closely with the Commercial Excellence Manager and key stakeholders to ensure commercial visibility, adoption discipline, and decision-ready insights. This includes supporting daily/weekly/monthly performance cadences, driving tool usage compliance, and ensuring accurate, timely reporting into the company's global requirements (L3 KPIs, global submissions).
Ultimately, the role helps the company improve forecast accuracy, funnel rigor, customer responsiveness, and commercial execution consistency, using Danaher Business System (DBS) principles (visual management, daily management, problem solving, and standard work).
Overall Challenges:
- Data Quality and “Single Source of Truth”: Inconsistent CRM hygiene, missing fields, duplicate accounts/opportunities, and non-standard definitions create “dashboard noise.” The business loses trust in reporting when outputs don’t match reality—so adoption drops.
- Adoption Discipline and Change Management: CRM and BI tools only work when used consistently. Sales/Service teams may view CRM tasks as admin work—so the challenge is driving behavior change, not just building reports.
- KPI Clarity and Governance: Misaligned KPI definitions across functions (Sales vs Service vs Supply) can lead to conflicting narratives. The Specialist must keep KPI logic stable while still improving it—without disrupting the cadence.
- Speed of Execution vs Accuracy: Leadership needs quick insights, but rushed analytics leads to wrong decisions. The role must balance timely reporting with controlled validation and reconciliations.
- Cross-Functional Coordination Under Pressure: Unplanned demand, stock constraints, allocations, quality holds, and registration gaps require fast coordination. The Specialist often becomes the operational “connector” between Sales, Planning, Manufacturing, QA/RA, and Customer Service.
- Systems Dependency and Regional/Global Alignment: Reliance on global/other operating company teams (e.g., the company's SFDC team) can slow fixes and enhancements. The Specialist must translate business needs into clean requirements and manage expectations locally.
- Executive-Ready Storytelling: Dashboards don’t speak for themselves; leaders need context, exceptions, and actions. The Specialist must convert data into insights, root causes, and follow-up actions aligned with DBS problem-solving.
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
