Communications Team Leader

About the Role
The purpose of this position is to supervise and lead a line maintenance team to provide comprehensive Engineering and Maintenance services covering the Communications system for Dubai Metro.

Main Responsibilities

• Lead a team of Communications technicians to carry out all levels of preventive and corrective maintenance and minor modifications on communications systems covering Multi-Service Network (MSN), Terrestrial Trunked Radio (TETRA), Closed Circuit Television (CCTV), Passenger Information System (PIS), Public Address System (PAS), Time Domain System (TDS), Digital Voice & Video Recording System (DVVR), Intrusion Alarm System (IAS), On-Board Communication System (OBS), Wireless Fidelity (WiFi), and Operation Control System (OCS).
• Supervise the installation, servicing, and repairing of communications systems located in operations control centre, signaling equipment room, station signaling equipment rooms, depot signaling equipment rooms, along trackside, and on-board trains.
• Ensure the team uses the proper hand, machine, electrical and electronic tools, as well as reference to technical drawings, signaling schematics, manuals, procedures, and instructions when performing repair and maintenance work.
• Supervise the replacement of faulty communications equipment and manage handover/takeback to the electronics workshop for repair.
• Regularly assess knowledge and competence in technical standards.
• Produce and maintain accurate maintenance records of communications systems and equipment performance, work accomplished, and other information using a computerized maintenance management system.
• Ensure maintenance tools and equipment are in good condition.
• Provide technical support to other staff for the implementation of complex systems or new projects.
• Conduct performance reviews for Communications Technicians.
• Assist the Communications Engineer in conducting disciplinary and grievance procedures for Communications Technicians.
• Assist subordinates with job familiarization and provide training and assessment where required.
• Perform shift and emergency duties when required.
• Drive work vehicles when responding to emergencies and when required on duty.
• Prepare technical investigation reports on faults that impact service and KPI.
• Perform and carry out additional duties as instructed/directed by the Communications Engineer.
• Exhibit an awareness of the Integrated Management System and the content of the Health, Safety, Quality & Environment and Information Security Policy Statements.
• Understand personal responsibilities and contributions to achieving compliance with Integrated Management System requirements, including but not limited to competence to perform safety-critical roles, legal requirements, control measures arising from environmental impacts and aspects, job safety analysis, and information security risk assessment.
• Exercise a personal duty of care for own health, safety, and welfare and for those affected by actions or omissions.
• Use safety equipment (including PPE) as required and enforce its use among subcontractors and third parties working in controlled premises/systems.
• Promote a good Health, Safety, Quality & Environment (HSQE) and Information Security culture among peers, subcontractors, and third parties.
• Lead by example to conserve energy, water, and resources while minimizing waste generation, raising recommendations to improve existing processes within/outside the department through their Line Manager, Departmental Safety Meetings, and other available channels.
• Protect information assets and data, both electronic and paper-based, from all threats whether internal, external, deliberate, or accidental.
• Promote a good HSQE and Information Security culture among peers, subcontractors, and third parties.

Knowledge Required

• Good knowledge of basic electronics and communications principles for electrical, electronics, communications, SCADA, access control systems, fiber optics, radio communication, and IT systems.
• Good knowledge and experience in Windows, Unix/Linux, database, storage systems, and networking will be an added advantage.

Key Skills

• Thorough understanding of the use, calibration, and care of various electronic test equipment, ability to interpret instructions in various formats to perform maintenance activities as required.
• Must have good eyesight and normal color vision.
• Strong analytical mind, with the ability to grasp the complexity of software-based signaling and train control systems.
• Ability to write simple technical reports, routine business correspondence, and prepare method statements and drawings as required.
• Good communication skills and the ability to manage multiple tasks efficiently while working productively in a fast-paced, team-oriented environment.
• Strong organizational skills, detail-oriented, and the ability to handle multiple priorities.
• Preferably a holder of a valid UAE driving license with good driving skills and experience.

Experience

• Work experience as a qualified electrical or electronics technician in maintaining and repairing communication systems covering radio systems and telephone systems.
• Experience with multi-service fiber optic networks, public address systems, CCTV systems, passenger information systems, SCADA, and operations control systems is highly preferable.
• Supervisory experience in overseeing a team of technicians in maintenance activities is preferred.

Educational & Professional Qualifications

• Vocational trade certificate or ordinary diploma in Computer, electrical, electronic, or communication engineering discipline or equivalent.