About the Role
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As Community Supervisor, you will oversee the day-to-day operations that keep a residential or mixed-use community safe, orderly, and compliant. Based onsite in Musqat, you will supervise and train staff, organise patrol coverage, and act as the escalation point for incidents, emergencies, and resident concerns. You will ensure incidents are documented properly, risks are identified early, and follow-up actions are completed. This role suits an experienced supervisor who is comfortable balancing security presence, customer service, and facilities management coordination.
Key Responsibilities
- Supervise and coach site staff to deliver consistent patrols, checks, reporting standards, and professional conduct.
- Plan daily deployment across entrances, common areas, and car parks to maintain visible coverage and quick response times.
- Conduct regular patrols and inspections to identify suspicious activity, unsafe conditions, damages, and HSE risks.
- Respond to security incidents and emergencies, coordinate first response actions, and escalate to relevant parties as required.
- Produce clear incident reports with timelines, statements, evidence notes, and corrective actions for follow-up closure.
- Investigate complaints or observations related to nuisance behaviour, access control issues, or community rule breaches.
- Operate lost property procedures including logging items, secure storage, claimant verification, and handover documentation.
- Manage parking enforcement activities including monitoring violations, issuing notices where applicable, and documenting repeat issues.
- Maintain a site log of significant events, patrol findings, and handovers to ensure continuity between shifts.
- Liaise with facilities management teams on hazards, defects, or damages requiring rectification and track completion status.
- Brief staff on daily priorities, recent incidents, and risk areas, reinforcing safe working practices at all times.
Qualifications
- 10+ years of relevant experience in community management, security, or facilities management (FM) operations.
- Proven experience supervising and training front line staff on site procedures and expected standards.
- Hands-on experience conducting patrols and operational inspections across community or facilities environments.
- Demonstrated capability responding to security incidents and emergencies in a controlled, procedural manner.
- Strong incident reporting skills including accurate documentation of facts, actions taken, and follow-up requirements.
- Experience identifying HSE risks or damages during routine operations and escalating for corrective action.
- Working knowledge of suspicious activity reporting, lost property procedures, and parking enforcement practices.
Skills
- Staff supervision
- Staff training
- Site patrols
- Emergency response
- Incident reporting
- HSE risk identification
- Suspicious activity reporting
- Lost property procedures
- Parking enforcement
Nice to Have
- Experience working on residential communities or mixed-use developments with high public footfall.
- Familiarity coordinating with external stakeholders such as client representatives or service partners.
- Confidence writing concise reports suitable for client review and audit trails.
- Experience maintaining shift handover logs and operational checklists.
