About the Job:
At the company, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. As a Complex Program Manager, you will lead large scale, multi-workstream programs across multiple projects, teams, and stakeholders. Your role will focus on turning strategic objectives into coordinated execution plans, managing interdependencies, and ensuring measurable outcomes across scope, schedule, cost, and risk. Success will be defined by delivering integrated results that achieve customer and business outcomes.
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Key Responsibilities:
- Define program vision, outcomes, success measures, and roadmap aligned to customer and business objectives.
- Lead multiple interconnected projects, managing dependencies, sequencing, and tradeoffs across scope, schedule, and resources.
- Establish and run program governance, including cadence, reporting, risk management, and decision escalation paths.
- Provide direction and support to project managers, ensuring consistency in delivery approach, standards, and execution.
- Manage program-level financials, including forecasting, tracking, and alignment to approved commitments.
- Identify, assess, and mitigate cross-project risks and issues before they impact outcomes.
- Use data and program metrics to track progress, predict outcomes, and inform decisions.
- Engage stakeholders at multiple levels to maintain alignment, transparency, and accountability.
- Ensure program deliverables meet agreed quality, compliance, and customer expectations.
Required Skills and Experience:
- Proven experience leading complex programs with multiple concurrent projects and interdependencies.
- Strong expertise in program governance, planning, risk management, and delivery controls.
- Ability to manage program financials, including forecasts, budgets, and trade-offs.
- Experience coordinating and influencing project managers and cross-functional teams without direct authority.
- Ability to translate strategic objectives into executable program plans with clear outcomes and milestones.
- Experience using data, dashboards, and metrics to manage program performance and predict risks.
- Adaptability in dynamic environments while maintaining a focus on delivery.
Preferred Skills and Experience:
- Program or project management certification such as PgMP, PMP, or PRINCE2.
- Experience working within agile or hybrid delivery models.
- Familiarity with large-scale IT or transformation programs.
- Experience managing external partners or vendors.
- Exposure to customer-facing delivery environments.
Company Culture:
The company values kinship and aims to create a welcoming work environment for individuals from all backgrounds. We emphasize belonging, inclusion, and employee well-being, providing resources and programs designed to support various aspects of health and professional development.
Language Requirements:
Not specified in the job listing.
Join us to shape what’s next and make an impact in a dynamic role that powers human progress!
