Complex Sales Manager

About the Role
This position is accountable for proactively soliciting and handling sales opportunities, ensuring that business is turned over properly and in a timely fashion for effective service delivery. The role involves leading day-to-day activities related to sales, focusing on building long-term, value-based customer relationships to achieve sales objectives and personal sales goals.

Responsibilities

• Building Successful Relationships that Generate Sales Opportunities

  • Collaborates with off-property sales channels to coordinate sales efforts.
  • Builds and strengthens relationships with existing and new customers to enable future bookings through activities such as sales calls, entertainment, FAM trips, and trade shows.
  • Develops community relationships to strengthen and expand the customer base for sales opportunities.
  • Manages and develops relationships with key internal and external stakeholders.
  • Ensures accurate and effective turnover to Event Management.

• Managing Sales Activities

  • Participates in sales calls with team members to acquire and close new business.
  • Executes and supports the operational aspects of booked business, including generating proposals, writing contracts, and customer correspondence.

• Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue

  • Identifies new business opportunities to achieve personal and location revenue goals.
  • Understands overall market conditions, including competitors’ strengths and weaknesses, economic trends, and supply and demand.
  • Closes the most favorable opportunities for the location based on market conditions and needs.
  • Gains understanding of the primary target customers and service expectations to provide better business solutions.

• Providing Exceptional Customer Service

  • Supports the company's service and relationship strategy to drive customer loyalty through excellence in service.
  • Engages with customers to grow account share and execute customer service standards.
  • Consistently delivers excellent customer service aligned with the daily service basics of the company.
  • Sets a positive example for guest relations and interacts with guests to gather feedback on product quality and service levels.

Candidate Profile

• Education and Experience

  • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years of experience in sales and marketing or related professional area.

  OR

  • 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year of experience in sales and marketing or related professional area.

Equal Opportunity Commitment
At the company, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.