About the Role
We are seeking a proactive and detail-oriented professional to manage Compliance and Governance cases across Priority Banking centers. The successful candidate will take full ownership of compliance case management, ensure timely resolution of escalations, maintain governance standards, and support seamless coordination between Relationship Managers (RMs), Customer Service Representatives (CSRs), and relevant stakeholders.
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Responsibilities
- Review, monitor, and assign all compliance and governance cases to district Customer Service Representatives and Relationship Managers.
- Maintain and regularly update a live tracker to monitor case status, progress, and closure.
- Review customer retention cases and prepare recommendations for Senior Management approval.
- Escalate cases requiring intervention to the PRB Support Team and ensure timely resolution.
- Drive prompt closure of escalations, requests, and compliance-related actions.
- Conduct regular discussions with Unit Managers on compliance and governance case updates.
- Ensure smooth and efficient handling of all compliance and governance matters across PRB centers.
- Uphold the highest standards of professionalism, governance, and customer service.
- Maintain zero compliance and governance errors through strict adherence to policies and procedures.
- Safeguard the reputation of the company by consistently applying best practices and regulatory standards.
Qualifications
- Bachelor’s Degree
- Minimum 2 years of banking experience within a similar position/role
