The company is currently looking for a Computer Specialist for our Bahrain operations with the following skillsets & terms and conditions.
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Educational Qualification & Certifications
- Must have B.Sc. degree or higher in Information Systems, Computer Science, Computer Engineering, IT, or a related field.
- Certification in A+, MOUS, Network+, or MCDST (Preferable).
Experience
- Minimum 2 years progressive experience in the computer field.
Required Skills
- Good communication skills.
- Must be fluent in English (speaking, reading, and writing) and preferably Arabic.
Roles & Responsibilities
- Support the user by troubleshooting and resolving hardware and software issues.
- Participate in the implementation of section projects.
- Study user technical requirements for hardware and software.
- Prepare computers with the latest OS, drivers, and necessary hardware settings.
- Study and apply procedures to develop and update hardware and software.
- Test and evaluate new functionality for hardware and software and recommend the most appropriate for the Ministry's work environment.
- Work in a modern way according to the latest technology and provide suggestions to develop and improve work.
- Allocate unresolved incidents and problems to the appropriate section within the organization.
- Provide training when necessary.
- Escalate issues to the Head of the user Support group when problems cannot be satisfactorily resolved.
- Analyze incidents and problems to show trends and potential areas for a proactive approach to reduce such problems.
- Keep users informed of updates, known errors, new facilities, or any IT-related changes which may affect their working environment.
- Perform other duties and related tasks as may be required from time to time.
