Computer Specialist

The company is currently looking for a Computer Specialist for our Bahrain operations with the following skillsets & terms and conditions.

Requirements

• Must have B.Sc. degree or higher in Information Systems, Computer Science, Computer Engineering, IT, or a related field.
• Certification in A+, MOUS, Network+, or MCDST (Preferable).
• Minimum 2 years progressive experience in the computer field.
• Good communication skills.
• Must be fluent in English (speaking, reading, and writing) and preferably Arabic.

Roles & Responsibilities

• Support the user by troubleshooting and resolving hardware and software logs.
• Participate in the implementation of section projects.
• Study the user technical requirements for hardware and software.
• Prepare computers with the latest OS, drivers, and necessary hardware settings.
• Study and apply procedures to develop and update hardware and software.
• Test and evaluate new functionality for hardware and software and recommend the most appropriate for the Ministry's work environment.
• Work in a modern way and according to the latest technology, giving suggestions to develop and improve work.
• Allocate unresolved incidents and problems to the appropriate section within the organization.
• Provide training when necessary.
• Where problems cannot be satisfactorily resolved, escalate the issue to the Head of the user Support group.
• Analyze incidents and problems to show trends and potential areas where a proactive approach could reduce such problems.
• Keep users informed of updates, known errors, new facilities, or any IT-related changes that may affect their working environment.
• Perform other duties and related tasks as may be required from time to time.