About the Role
This role turns remote insights into practical field action across the connected chiller portfolio, working closely with service, remote operations, and sales teams. We are looking for a hands-on chiller specialist who can review alarms, validate equipment condition, coordinate follow-up with field teams, and identify service opportunities. The role combines technical diagnosis, customer communication, and disciplined tracking through to closure.
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Key Responsibilities
- Review and prioritize open alarms across the connected chiller portfolio, focusing on critical, repeated, and high-risk conditions.
- Use alarm data, trends, operating parameters, service history, and remote diagnostics to separate real equipment issues from communication, sensor, configuration, or nuisance alarms.
- Run regular review sessions with HVAC field line managers and team leaders to agree on actions, ownership, and target closure dates.
- Escalate critical or safety-related conditions quickly and support troubleshooting with clear technical information.
- Maintain accurate trackers for alarms, Virtual Inspection Reports, site visits, opportunities, quotations, and final outcomes.
- Visit sites when needed to verify findings, diagnose chiller condition, identify root cause, and define rectification scope.
- Prepare clear technical recommendations, including corrective action, required parts, estimated labor, urgency, and supporting evidence.
- Support the commercial cycle by clarifying scope, joining customer discussions when needed, and handing work over to operations.
- Support onboarding of newly connected chillers, including asset data, points availability, alarm setup, communication status, and readiness for monitoring.
- Identify offline or poorly communicating chillers, coordinate remote troubleshooting, and arrange field intervention where required.
- Share weekly and monthly updates on critical alarms, aging actions, site visits, opportunities, offline assets, and recurring issues.
- Build a practical knowledge base of recurring faults, validated alarm signatures, troubleshooting steps, and successful resolutions.
How You Will Do It
- Own outcomes with accountability, safety, and integrity, and close actions through to completion.
- Stay close to the work, focus on what matters most to customers, and remove obstacles that delay resolution.
- Use candid review, trend analysis, and practical problem-solving to reduce nuisance alarms and improve portfolio health.
- Work as one team with field managers, remote operations, sales, and customers to move issues forward quickly.
What We Look For
- Diploma, associate degree, or technical certification in Mechanical Engineering, Refrigeration and Air Conditioning, HVAC, or a related technical discipline.
- Typically 5+ years of hands-on HVAC service experience, with strong exposure to air-cooled and/or water-cooled chillers.
- Strong practical knowledge of chiller refrigeration cycles, compressors, evaporators, condensers, cooling-water systems, pumps, valves, sensors, safeties, controls, and common failure modes.
- Ability to interpret chiller alarms, operating data, trends, controller information, service reports, wiring diagrams, and technical manuals.
- Experience diagnosing site issues, defining corrective scopes, identifying required parts, and supporting repair or maintenance quotations.
- Working knowledge of chiller controllers, BMS integration, remote monitoring, gateways, modems, IP connectivity, and basic network troubleshooting.
- Comfort using digital service platforms, remote diagnostic tools, dashboards, Microsoft Excel, PowerPoint, Word, and CRM or opportunity-tracking systems.
- Strong coordination, communication, and follow-up skills, with the ability to manage multiple alarms, reports, site visits, and stakeholders at once.
- Clear verbal and written communication skills, including the ability to explain technical findings to field teams, sales colleagues, and customers.
- Ability to work independently, prioritize urgent issues, and drive actions through final closure.
- Good written and spoken English.
Nice to Have
- Valid UAE driving licence and willingness to travel to customer sites across the assigned territory.
- Arabic language skills.
- Experience working in a high-paced service environment with shifting priorities.
- Experience supporting Virtual Inspection Reports and converting findings into tracked actions or opportunities.
Why Join Us
This is a practical, customer-facing role that combines technical depth with visible impact. You will work across field service, remote monitoring, and commercial follow-up, with the chance to support reliability, improve alarm quality, and contribute to a safety-focused, collaborative team.
If this sounds like the right fit, apply now and help keep connected chillers performing at their best.
