About
You’ll be working as a Consultant, responsible for collaborating on insights/delivery for Oman/Kuwait/Qatar clients.
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Responsibilities
- Serve as the relationship owner within Customer Success to manage client relationships and execute critical communications.
- Responsible for identifying relevant stakeholders at Client (e.g., respective decision makers for service model, JBP, NPS, contract renewal).
- Work closely with the AD to develop strategic direction and service strategy to advance client’s priorities through JBPs and drive improved, measurable satisfaction with the company.
- Lead JBP process and is accountable for identifying and aligning customer objectives, defining and tracking success, and incorporating analytic and data quality elements into JBP.
- Lead QBO and Client Review process, focusing on service delivery and ROI elements.
- Own the NPS process, frequently reviewing success metrics and client satisfaction.
- Responsible for consulting and service model elements for master contract renewal, proposal/RFP building process, and creation/delivery of client presentations.
- Build deep expertise and empathy for Customer’s business and associated needs.
- Build meaningful relationships across multiple client divisions and develop a trusted advisor partnership with key customer stakeholders.
- Display a full understanding of all the company portfolio of services and products as well as 'incremental offerings'.
- Facilitate clear day-to-day and strategic two-way communication between the company and Customers.
- Serve as the SPOC for coverage, quality, delivery, servicing, and technical issues escalation.
- Lead onboarding process and own the setup of client onboarding in collaboration with other CS functions.
- Understand and explain CPS usage (facts and fundamentals) to clients accurately and confidently.
Qualifications
- 1-2 years of experience in the CPG industry and/or related sales, category management, market research.
- Prior experience with the company (or similar) solutions preferred, including POS/Panel data.
- Strong knowledge of the CPG industry and client organizations.
- Consultative client skills and innovative problem-solving skills.
- Proven experience in successfully leading complex client relationships.
- Ability to write and deliver effective proposals and presentations.
- Proven and quantifiable overachievement of revenue, sales, and profitability objectives.
- Bachelor's degree.
Work Conditions
- Flexible working environment.
- Volunteer time off.
- Employee-Assistance-Program (EAP).
Location
Sharjah, SH, United Arab Emirates
