Consultant - Account Services Associate

Join the company as a Consultant - Account Services Associate in the Services - Account Services department. This role focuses on customer due diligence and compliance, ensuring regulatory and internal standards are met.

Responsibilities

• Perform Customer Due Diligence (CDD) reviews for periodic KYC refresh activities.
• Verify customer identification, account info, residency, employment, and business activities.
• Review customer account behavior and transaction activity for consistency.
• Assess customer risk ratings and identify changes requiring escalation.
• Validate CDD information and maintain accurate records in bank systems.
• Identify missing documentation, discrepancies, and compliance concerns.
• Collaborate with relevant stakeholders to obtain additional information.
• Ensure timely and accurate completion of the remediation cycle.
• Maintain productivity and quality, balancing case processing and compliance.
• Meet monthly performance metrics for case completion, accuracy, and timeliness.

Requirements

• Well-versed with systems: PEGA, SSP, Finacle, BPM, Factiva, FIRCO, OWC, Watchlist, SIGCAP.
• Knowledge of policies and procedures for Business Banking ARC unit activities.
• Minimum bachelor's degree.
• Experience in Periodic Review/Transaction Processing for HRAR BB ARC unit.
• Prior experience in banking or back-office processing.
• Excellent knowledge of Entity Periodic Review/Transaction Processing policies.
• Advanced knowledge of Ms. Office and excellent written and spoken communication skills.
• Ability to work independently and manage multiple tasks.
• Strong attention to detail and a commitment to accuracy.
• A proactive and collaborative approach to working with cross-functional teams.

What We Offer You

• Competitive salary package
• Strong emphasis on work-life balance and wellbeing across the bank
• World-class Learning & Development platform and career development
• Generous annual leave entitlement and Private Healthcare
• Preferential banking facilities for employees

Location
Dubai, United Arab Emirates