About the Job:
At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people; that means we obsess over how to make the lives of our customers—and their customers—better. We prioritize a diverse F5 community where each individual can thrive.
The F5 Consultant is an innovative engineer working in partnership with our clients, advising them on how to use F5 technology solutions in order to meet their business objectives or overcome problems. They provide guidance and subject matter expertise to customers regarding the implementation and configuration of various F5 products. The F5 Consultant is the face of F5 while engaged on customer projects and is a key contributor in fostering a positive relationship between customers and F5 through effective communication and successful delivery of solutions. They understand and articulate goals and critical success factors for projects, engage in collaborative dialogue to ensure client needs are met, and maintain timely communication.
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Primary Responsibilities:
- Provide basic technical guidance to customers onsite and/or remotely regarding the implementation, configuration, and maintenance of F5 products.
- Act as a key contributor for problem identification, systems architecture definition, solution design, implementation, testing, client training, deployment, troubleshooting, and documentation.
- Maintain working proficiency in F5 products and technologies through self-directed and formal training.
- Identify additional product/service opportunities within the customer organization.
- Manage customer interaction and engagement over the course of assigned projects and escalate to management as needed.
- Participate in shadowing activities as needed.
Qualifications:
- BS/BA degree or equivalent work experience.
- Minimum of 5 years of relevant experience, with a focus on architecture and design of network or systems infrastructure, performance, and management.
- At least 2 years of experience in customer-facing positions as a professional services consultant or engineer, preferred.
Physical Demands and Work Environment:
- Job may be performed on-site at a customer facility or data center, or in an office environment.
- Responsibilities require the ability to utilize a computer, communicate over the telephone, and read printed material.
- Job requires ability to lift up to 50 lbs.
- Duties may require travel up to 70%, including evenings and weekends.
Language Requirements:
- Proficiency in English is required. Knowledge of additional languages may be beneficial.
F5 Networks, Inc. is an equal opportunity employer and strongly supports diversity in the workplace.
